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- Tasks: Conduct quality audits and analyse data to ensure high standards.
- Company: Join Equifax, a leader in data analytics and consumer insights.
- Benefits: Enjoy a diverse work environment with opportunities for growth and development.
- Why this job: Make a real impact on consumer outcomes while enhancing your analytical skills.
- Qualifications: Experience in quality assurance and strong analytical skills are essential.
- Other info: Ideal for those passionate about data integrity and customer experience.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a meticulous and analytical Quality Analyst (Data) to join our UK Operations team. In this pivotal role, you will provide independent assurance on the implementation and maintenance of our quality programs, ensuring we consistently deliver fair and positive outcomes for consumers. At Equifax, we are committed to nurturing our people and fostering an inclusive and diverse work environment. As a Quality Analyst, you will be a key contributor to our culture of continuous improvement, where your attention to detail and passion for data integrity will make a meaningful impact. What you’ll do: As a Quality Analyst (Data), you will be at the heart of our commitment to quality. Your responsibilities will include: Conducting insightful quality audits across our UK Operations to ensure adherence to our rigorous standards. Performing in-depth root cause analysis (RCA) and trend analysis to identify performance gaps, potential risks, and opportunities for improvement. Collaborating with operational quality teams through calibration sessions to ensure consistency and alignment in our quality assessments. Developing and refining quality standards and best practices to enhance our quality assurance framework. Transforming complex data into actionable insights , presenting statistical analysis and findings in clear, concise reports for stakeholders at all levels. Championing the customer experience by diagnosing quality issues and identifying potential consumer detriment, driving us towards fair outcomes. Engaging with our Compliance team to ensure our quality processes are robust and aligned with regulatory requirements. Maintaining comprehensive documentation of our quality assurance processes and promoting knowledge sharing across the business. What experience you need: We are looking for a professional with a proven track record in quality assurance and data analysis. The ideal candidate will possess: Demonstrable experience in a quality assurance role within a fast-paced, data-driven environment. Strong analytical and problem-solving skills, with the ability to perform thorough root cause analysis. Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders across various business units. A customer-centric mindset and a passion for delivering exceptional service and fair outcomes. The ability to work effectively under pressure and manage tight deadlines. A logical and detail-oriented approach to your work, with a high degree of accuracy. The initiative and common sense to work independently while also being a strong team player. What could set you apart: While not essential, the following qualifications and experience will be highly regarded: Experience in a Customer Service, BPO, or contact centre operations environment. A background in financial services or a regulated industry. Proven coaching and feedback skills, with the ability to explain complex concepts in simple terms. #J-18808-Ljbffr
Quality Analyst (Data) employer: Equifax, Inc.
Contact Detail:
Equifax, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Analyst (Data)
✨Tip Number 1
Familiarise yourself with quality assurance frameworks and methodologies relevant to data analysis. Understanding these concepts will help you speak confidently about how you can contribute to our quality programs during the interview.
✨Tip Number 2
Brush up on your analytical skills, particularly in root cause analysis and trend analysis. Be prepared to discuss specific examples from your past experience where you've successfully identified performance gaps and implemented improvements.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex data insights in a straightforward manner. Think of ways to present your findings clearly, as this is crucial for engaging with stakeholders at all levels.
✨Tip Number 4
Demonstrate your customer-centric mindset by reflecting on past experiences where you've championed customer outcomes. Be ready to share how you've diagnosed quality issues and driven positive changes in service delivery.
We think you need these skills to ace Quality Analyst (Data)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and data analysis. Use specific examples that demonstrate your analytical skills and attention to detail, as these are crucial for the Quality Analyst role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data integrity and quality assurance. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to conduct quality audits and perform root cause analysis.
Showcase Your Analytical Skills: When detailing your experience, focus on your analytical and problem-solving skills. Provide examples of how you've identified performance gaps or improved processes in past roles, as this will resonate well with the hiring team.
Highlight Communication Abilities: Since the role requires collaboration with various teams, emphasise your communication and interpersonal skills. Share instances where you've successfully influenced stakeholders or worked within a team to achieve quality outcomes.
How to prepare for a job interview at Equifax, Inc.
✨Showcase Your Analytical Skills
As a Quality Analyst, your analytical abilities are crucial. Be prepared to discuss specific examples of how you've conducted root cause analysis or trend analysis in previous roles. Highlight any tools or methodologies you used to derive insights from data.
✨Demonstrate Attention to Detail
This role requires a meticulous approach to quality assurance. During the interview, provide examples that showcase your attention to detail, such as how you ensured compliance with quality standards or how you identified and rectified discrepancies in data.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice explaining complex data findings in simple terms, as you may need to present your insights to stakeholders at various levels. Consider preparing a brief presentation on a past project to demonstrate this skill.
✨Emphasise Your Customer-Centric Mindset
Since the role involves championing the customer experience, be ready to discuss how you've previously identified quality issues that could impact consumers. Share examples of how you’ve driven improvements to ensure fair outcomes for customers.
