Principal Consultant - Consumer Solutions

We are seeking a Principal Consultant (Consumer Solutions) to act as a trusted advisor to our key customers and partners across a range of consumer-facing industries – banking, insurance, retail, telco, utilities, and public sector. You will have an exciting opportunity to work with our key customers to advise them on how to address consumer-related challenges and capitalize on market opportunities. You will also collaborate closely with our partners to maximize commercial opportunities within the consumer space.

Acting as a Subject Matter Expert (SME) from an industry, product, technical, and regulatory perspective within the consumer solutions domain, this is an exciting opportunity for an experienced Consumer professional with strong core technical skills and product knowledge to join and be part of a growing, commercially focused pre-sales team.

What you’ll do:

• Provide specialist pre-sales consultancy expertise in the field of Consumer Solutions – serving as a trusted advisor to our clients & partners and a valued partner to our Equifax colleagues.

• Responsible for value creation and delivering the Consumer Solutions value story to our clients and prospects.

• Work with our strategic customers as the Consumer Solutions subject matter expert across all stages of the customer journey – onboarding, account management, and consumer collections.

• Develop a detailed understanding of our customers, including their priorities, challenges, and opportunities within the consumer market.

• Support industry relations through the production of white papers, articles, editorials, conference speaking, seminar, and trade association attendance.

• Facilitate consultative workshops & customer discovery sessions – identify solutions to overcome critical consumer-related business issues.

• Prepare insightful presentations on market trends and consumer portfolios to keep customers informed of their market position and potential improvements. Build a reputation as a trusted advisor.

• Interact closely, effectively, and professionally with various client stakeholders – decision-makers, economic buyers, users, and influencers across multiple touchpoints (e.g., Strategy, Operations, Decision Science, and Technology).

• Build relationships with key individuals in Equifax’s client base (e.g., Head of Consumer Lending, Operations, Debt Management, Fraud, Analytics, Strategy, etc.).

• Share industry best practices for solution implementation and optimisation, considering Equifax Consumer data and solution offerings.

• Prepare pitches to address identified business issues and demonstrate the value of our consumer-focused solutions.

• Propose solutions using the Equifax Consumer Bureau suite and design strategies (process and/or technology) to solve customer needs. Create compelling business cases, use cases, and custom journeys to demonstrate how Equifax solutions can help customers achieve their consumer business objectives.

• Proactively design detailed success criteria and “what good looks like” in partnership with clients for assessing Equifax products & solutions.

• Design and manage trials, assessments, Proofs of Concept (POCs), and analytical studies of Equifax products & solutions.

• Partner with clients to quantify the value of Equifax products and solutions (i.e., Return on Investment (ROI) assessments).

• Provide technical & strategic expertise in the preparation of customer bids, proposals, RFI responses, and RFP responses.

• Contribute to product development by assisting Product Teams with product strategy, providing personal insights, industry best practices, and voice-of-customer recommendations on future priorities and strategies.

• Contribute to longer-term strategic business planning & product development for Equifax.

• Accountable for delivering applicable commercial targets related to your customers and the Equifax UK business.

What experience you need:

• Extensive experience supporting clients in the optimal use of data for Consumer Solutions purposes.

• Expert knowledge of Consumer Solutions management industry best practices, regulations, innovations, and future digital technologies.

• Deep understanding of Consumer Solutions strategies and processes, including emerging or new service initiatives.

• Understanding of data and insights to support Consumer Solutions management.

• Ability to travel regularly within the UK to meet with clients or attend other Equifax offices and conferences.

• Demonstrated experience in pre-sales, either for a vendor technology company, CRA, a “Big 4,” or other consulting firm selling services or solutions to banks or financial services companies. Or extensive time spent “client side” as a Consumer Solutions practitioner/leader.

• Ability to link product capabilities to business value and relate to customer pain points in the consumer space.

• Strong presentation skills; able to participate in delivering workshops to define scope aligned with Equifax capabilities.

• Experience in RFP & RFI processes through to formal presentation to senior executives.

• Ability to communicate effectively with customers, project leads, and within the Sales team.

• Strong problem-solving and influencing skills.

• Comfort in presenting to clients and senior stakeholders.

• Action-oriented with a sense of urgency, coupled with the ability to work well individually and as part of a consulting team.

• Excellent communication, professional presentation, and process/organizational skills, as well as the ability to craft innovative solutions.

• Excellent project/task management and ability to work unsupervised.

What could set you apart:

• You have worked “client side” for a number of years in a consumer facing role.

• You speak our customers’ language; you have been in “their shoes” within the consumer industry.

• You have experience working within the CRA or “Big Data” industry in the consumer sector.

• You have the ability to bring knowledge, expertise, and practicality together to provide thought leadership to our clients within the consumer market.

• You have the ability to build trust and rapport quickly.

• You have experience in conference speaking.

• You have a strong professional network within Consumer Solutions.

• You have hands-on solution implementation experience.

• Excellent analytical skills and exposure to risk modeling relating to consumer data.

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