Production Support Engineer in Nottingham

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

It is an exciting time to join Debt Services as we drive huge investment across our business. We have recently migrated all of our platforms and our legacy data centers to the Google Cloud Platform (GCP) and are about to embark on the next stage of our transformation journey, where we will be integrating with more Google managed services and strategic Equifax platforms. This will provide you with the opportunity to develop your skills and have hands-on training whilst influencing and supporting this exciting programme of work!

You will join energised and supportive teams who drive a positive culture immersed in leading-edge technology. We develop secure, scalable, extensible and highly available technology solutions for our clients to ensure we fully meet their business needs and service level agreements. We also hold monthly social events for learning across technology and are based in a vibrant and central location in Nottingham. We’re seeking people with potential who are up for a challenge; creative, high-energy, diverse, driven and most of all excited about working with the latest technology to deliver solutions that help people live their best financial life. We’ll offer industry recognised certification as part of your role as well as other learning opportunities which include on the job training as well as a huge range of self managed training opportunities.

We are now looking for a hands-on Production Support Engineer to join our team. Service is our number one priority and this is an exciting opportunity to join a new team dedicated to ensuring platform stability and giving our clients the best possible experience!

We are looking for an Intermediate Production Support Engineer to join our team and help maintain the stability and performance of our .NET-based platforms running on Google Cloud. You will be responsible for troubleshooting and resolving issues, ensuring smooth day-to-day operations, and implementing small enhancements and bug fixes. Additionally, you will work on automating manual tasks to improve efficiency. While experience with Google Cloud is beneficial, it is not required - you will have the opportunity to learn and receive training as part of the role.

• Monitor, troubleshoot, and resolve production issues to ensure platform stability.
• Investigate and fix bugs in .NET (C#) applications.
• Read and modify existing code to implement small enhancements.
• Automate manual operational tasks to improve efficiency.
• Work closely with development teams to escalate and resolve complex issues.
• Maintain and improve logging, monitoring, and alerting systems.
• Participate in on-call support rotations as needed.
• Document fixes, processes, and troubleshooting steps.

• Strong and current experience in a production support or software engineering role.
• Strong knowledge of .NET (C#) and ability to read and modify existing code.
• Experience with debugging, troubleshooting, and resolving production issues.
• Familiarity with SQL databases (SQL Server) and basic query troubleshooting.
• Basic understanding of CI/CD pipelines and version control (GitHub).
• Strong problem-solving and analytical skills.
• Ability to work independently while collaborating with development teams.
• As part of this role, you will be required to obtain and be eligible for SC (Security Check) clearance due to the sensitive nature of the data we process.

• Exposure to Google Cloud Platform (GCP) services (e.g., GCE, GKE, Cloud Run, Pub/Sub, Cloud SQL).
• Experience with logging and monitoring tools (e.g., Datadog, Stackdriver, Prometheus, ELK).
• Scripting experience for automation (e.g. PowerShell, Python).

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.