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- Tasks: Lead client relationships and ensure top-notch service delivery.
- Company: Equifax, a global leader in data and analytics.
- Benefits: Flexible benefits, 26 days holiday, and a day off for your birthday.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As Client Services Manager you will fully engage with our clients, understanding their business, challenges they face and how we support them. You’ll work across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused. Proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.
What you’ll do:- You will be responsible for leading and developing positive relationships with clients
- Ensure end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards
- Responsible for ensuring operational teams and processes are fully engaged in support of the client
- You are accountable for the delivery of a high quality service in order to meet or exceed client expectations at all times
- Working across the organisation to document, monitor, measure and improve the services contracted to clients
- You will complete scheduled service review meetings and create and deliver client service reports
- Strong decision-making skills and excellent interpersonal & communication skills
- Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads on your own initiative
- Comfortable suggesting and delivering process improvements
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Client Service Manager in Nottingham employer: Equifax, Inc.
Contact Detail:
Equifax, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equifax on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to discuss how you can enhance client relationships and improve service delivery—show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Client Service Manager, you'll need to convey ideas clearly and effectively. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Equifax.
We think you need these skills to ace Client Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Manager role. Highlight your experience in client relations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires excellent interpersonal skills, don’t shy away from demonstrating your communication prowess. Use clear and concise language in your application to reflect how you would engage with clients effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've identified issues and implemented solutions in previous roles. This will show us you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Equifax, Inc.
✨Know Your Clients
Before the interview, research Equifax and their client base. Understand the challenges they face and how the Client Service Manager role can help address these issues. This will show your genuine interest in the company and its clients.
✨Showcase Your Communication Skills
As a Client Service Manager, strong interpersonal skills are key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. This will demonstrate your ability to build positive relationships.
✨Be Ready to Discuss Process Improvements
Think about times when you've suggested or implemented process improvements in previous roles. Be prepared to discuss these examples in detail, as this aligns with the job's focus on enhancing service delivery.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready. Ask about their approach to client engagement or how they measure success in the Client Services team. This shows your enthusiasm and helps you gauge if the role is right for you.
