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- Tasks: Manage business incidents, engage stakeholders, and drive improvements across the UK.
- Company: Equifax, a global leader in data and analytics.
- Benefits: Competitive salary, flexible benefits, 26 days holiday, and personal development opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Knowledge of incident management and risk processes; strong analytical skills preferred.
- Other info: Join a diverse team focused on career growth and employee engagement.
The predicted salary is between 40000 - 50000 £ per year.
This role will support Business Incident Management across the UK business, ensuring incidents are identified and escalated appropriately, the right stakeholders are engaged, incidents are contained, recovered, and control improvements are delivered.
This is a 12-month Fixed Term Contract
What you’ll do
- Conduct Business Incident Management across the UK business - including stakeholder management across all levels;
- Work collaboratively to oversee Business Incident Management across the UK business - linking in with key business stakeholders as required;
- Analysis of incidents to identify potential opportunities for improvement and to develop new controls and implement change;
- Produce regular and accurate reporting and MI to enable decision making around control improvements;
- Undertake regular RCA on business incidents, identifying opportunities for improvement;
- Take an active role in the monthly Root Cause Analysis Forum;
- Deputise for the Head of Business Incidents and Controls when required.
What experience you need
- Working knowledge of incident management / loss events / ITSM processes and methodologies. Note: other risk / audit experience will be considered - such as complaints management
- Experience in understanding and applying risk management or controls / process improvement
- Experience operating in a regulated environment
What could set you apart
- Exceptional stakeholder management skills
- Strong analytical skills
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Business Incident Manager in Leeds employer: Equifax, Inc.
Contact Detail:
Equifax, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Incident Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equifax on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and stakeholder engagement. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific incidents you've managed in the past and how you improved processes. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Business Incident Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Incident Manager role. Highlight your experience in incident management and stakeholder engagement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don't forget to mention any relevant experience in risk management or process improvement.
Showcase Your Analytical Skills: Since strong analytical skills are a must-have for this position, make sure to include examples of how you've used these skills in past roles. We love seeing concrete examples that demonstrate your ability to analyse incidents and implement improvements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Equifax, Inc.
✨Know Your Incident Management Basics
Make sure you brush up on your knowledge of incident management processes and methodologies. Be ready to discuss how you've applied these in past roles, especially in a regulated environment. This will show that you understand the core responsibilities of the Business Incident Manager role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders at various levels. Think about specific incidents where your communication and collaboration made a difference. This is crucial for the role, so highlight your ability to engage and influence others.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've used analytical skills to identify opportunities for improvement in past incidents. Bring examples of reports or analyses you've produced that led to actionable insights. This will help illustrate your problem-solving capabilities.
✨Engage with Root Cause Analysis
Familiarise yourself with the concept of Root Cause Analysis (RCA) and be ready to discuss your experience with it. If you can share a specific example of an RCA you've conducted and the improvements that followed, it will set you apart as a candidate who can drive change.