We’re looking for a Billing Analyst to join our Contract to Order Team —a role that plays a critical part in ensuring accurate contract implementation and billing.
As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.
What you’ll do
- Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
- Implement and maintain contract details in internal systems to support accurate and timely billing.
- Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
- Support process improvements and provide insights into contract-to-billing workflows.
- Manage case queues involving contract setups, cancellations, amendments, and custom requests.
- Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
- Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
- Prepare and present data-driven reports to track progress and identify opportunities for optimization.
What experience you need
- Strong attention to detail and analytical skills
- Ability to interpret complex contracts and manage multiple tasks effectively
- Good knowledge of Excel
- Financial Systems knowledge such as Oracle.
- A self-starter with excellent communication and problem-solving skills
- Experience working cross-functionally in a fast-paced environment
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.
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Billing Analyst in Leeds employer: Equifax, Inc.
Equifax, Inc. is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring you can advance your career while making a meaningful impact in the fraud and identity sector. Located in the vibrant UK/EU market, you'll enjoy the unique advantage of working at the forefront of industry trends, all while being part of a supportive team that values your contributions.
