At a Glance
- Tasks: Handle customer disputes and ensure excellent outcomes with a focus on first-time resolution.
- Company: Join Equifax, a global leader in data and analytics.
- Benefits: Enjoy a competitive salary, flexible benefits, and 26 days holiday plus your birthday off.
- Other info: Opportunities for personal development and a supportive, inclusive work environment.
- Why this job: Make a real impact by helping others navigate important financial decisions.
- Qualifications: Experience in regulatory roles and strong communication skills are essential.
The predicted salary is between 24000 - 24000 € per year.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Fulfilling regulatory Data Subject Access requests and/or Erasures and/or Complaints. Demonstrating ownership and accountability for delivering excellent consumer outcomes with a focus on 'first time resolution' and a determination to pursue root cause. To deal with all enquiries and concerns relating to SARS & complaints raised by clients and consumers. Must have excellent listening skills, as well as both oral and written communication skills.
What You Will Do- Co-ordinate and respond to Subject Access requests (SARs) within timescales.
- Deal with all enquiries and concerns relating to SARS raised.
- Liaise with teams/departments in order to process SAR requests.
- Preparing appropriate and well written correspondence.
- Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
- Communicate, advise and guide on SARs matters with senior management and clinical staff.
- Liaise with external organisations as required.
- Excellent interpersonal communication and diplomacy skills.
- Frequent communication with a wide range of staff and external contacts, both verbal and written.
- Experience working in a regulatory role in complaints and Data Subject access requests.
- Knowledge of GDPR regulations.
- Strong time management and prioritisation skills.
- Strong attention to detail and accuracy.
- A positive and enthusiastic attitude with a genuine desire to help others.
- Excellent communication and interpersonal skills.
- Any previous experience in a regulatory role within financial services.
- Basic understanding of financial services concepts.
- An understanding of GDPR regulations.
Salary: £24,000 + benefits
The Perks of being an Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Customer Service Dispute Resolution Representative employer: Equifax, Inc.
Equifax is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including a contributory pension, healthcare, and generous holiday allowances. With a strong focus on personal development through global learning platforms and a commitment to fostering an inclusive work culture, Equifax empowers its employees to thrive in their careers while making a meaningful impact in the community. Join us in Leeds or Nottingham and be part of a team that values your contributions and supports your journey towards achieving your true potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Dispute Resolution Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equifax. Understand their values, mission, and the specifics of the Customer Service Dispute Resolution role. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent listening and speaking abilities, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved conflicts or handled complaints effectively. Be ready to share these stories during your interview to demonstrate your capability in delivering excellent consumer outcomes.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Dispute Resolution Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Dispute Resolution Representative role. Highlight your experience with regulatory roles, especially around complaints and Data Subject Access requests, to show us you’re the right fit!
Show Off Your Communication Skills:Since this role requires excellent written communication, take the time to craft clear and concise correspondence in your application. We want to see how well you can articulate your thoughts, so don’t hold back!
Demonstrate Your Problem-Solving Skills:In your application, share examples of how you've handled difficult situations or resolved conflicts in the past. We love seeing candidates who can think on their feet and pursue root causes for issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equifax, Inc.
✨Know Your GDPR Basics
Make sure you brush up on your knowledge of GDPR regulations before the interview. Being able to discuss how these laws impact data subject access requests will show that you’re serious about the role and understand the legal framework you'll be working within.
✨Demonstrate Your Communication Skills
Since this role requires excellent oral and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved conflicts or handled sensitive situations, as these will be key points to highlight during your interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve taken ownership of a problem and pursued a resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when talking about 'first time resolution' scenarios.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your dispute resolution skills. Practise handling difficult customer interactions or complaints with a friend, focusing on maintaining professionalism and empathy throughout the conversation.
