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For Companies At a Glance
- Tasks: Be the go-to tech expert for customers using our construction finance platform.
- Company: Join Eque2, the UK's top provider of construction-focused SaaS solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and growth opportunities.
- Why this job: Make a real impact in the construction tech industry while helping customers succeed.
- Qualifications: Experience in technical customer-facing roles and familiarity with ERP systems required.
- Other info: Collaborate across teams in a dynamic environment focused on innovation.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Eque2 is the UK’s leading provider of construction‑focused SaaS financial and operational solutions. Our enterprise customers rely on EVision, our Microsoft Dynamics 365 Business Central–based construction finance platform to run complex commercial, subcontract, payroll, procurement, and project processes. As we strengthen our technical success model and deepen long‑term partnerships with customers, we are recruiting a Technical Customer Success Manager (TCSM). This role is crafted specifically for construction‑focused SaaS platforms, combining technical expertise, product understanding, and customer success leadership. The role is perfect for someone who thrives in Construction Tech environments, understands the complexities of construction finance and ERP workflows, and can translate technical capability into customer value.
Role Overview
As a Technical CSM, you act as the primary technical relationship owner for customers using our Enterprise level products. You will work with customers stakeholders such as the CFOs, CTOs, IT teams, system administrators, super‑users, and commercial leads to ensure they achieve maximum value through optimal configuration, healthy usage, and continuous platform adoption. You will sit at the intersection of Customer Experience, Product, Support, Professional Services, and Technical Development, ensuring our customers understand the platform, resolve technical challenges, adopt features appropriately, and align their technical roadmap with EVision’s product direction.
Key Responsibilities
- Technical Product Expertise & Customer Enablement: Act as the trusted technical advisor for customers using EVision or other construction‑focused Business Central solutions. Build a clear understanding of each customer’s construction‑specific workflows, subcontract management structures, integrations, and reporting requirements. Support system admins and technical teams with best‑practice configuration aligned to construction industry processes. Deliver expert technical enablement, health checks, and usage optimisation sessions.
- Advanced Troubleshooting & Issue Resolution: Partner with Support and Technical Development to diagnose complex EVision or ERP‑related issues. Analyse logs, telemetry, defect trends, and error patterns to drive root cause identification. Provide clear, concise explanations suitable for both IT specialists and non‑technical commercial/finance stakeholders. Ensure escalations are managed effectively with transparent communication.
- Implementation, Upgrades & Integration Support: Collaborate with Professional Services on construction ERP implementations, upgrades, integrations, and data migrations. Validate system environments pre‑ and post‑upgrade to ensure construction‑specific modules function correctly. Support sandbox and UAT cycles, release readiness, and customer‑side configuration assurance.
- Proactive Technical Governance & Construction Industry Adoption: Lead structured technical governance sessions including platform health and usage reviews, construction workflow optimisation audits, release readiness and roadmap alignment. Analyse system utilisation to identify gaps in adoption across finance, commercial, subcontract, and project teams. Recommend enhancements to configuration, workflow design, data structures, integrations, and reporting.
- Cross‑Functional Partnership: Represent customer technical requirements to Product and Development teams, especially where construction‑specific functionality is concerned. Feed technical insights into the customer roadmap including risks, dependencies, and future‑state construction capability needs. Partner with Account Management to ensure technical health informs expansion planning.
- Customer Success Tooling & Data Discipline: Use Eque2’s Customer Success stack to monitor platform health, construction‑focused usage patterns, risks, and optimisation opportunities. Maintain accurate, disciplined data management for forecasting, risk identification, and proactive customer engagement.
Skills, Experience & Capabilities
Essential: Experience in a technical, customer‑facing role within SaaS, ERP, or Construction Tech (Technical CSM, Solutions Consultant, Implementation Specialist, etc.). Strong familiarity with Microsoft Dynamics 365 Business Central or comparable ERP systems. Confident communicating complex technical concepts to both IT teams and senior non‑technical stakeholders. Strong analytical mindset with the ability to interpret usage data and identify optimisation opportunities. Cross‑functional experience collaborating across Commercial, Technical Support, Product, Professional Services, and Technical Development. Highly organised with a structured approach to technical governance.
Desirable: Experience with construction‑specific ERP or financial platforms. Understanding of construction industry processes such as subcontract management, cost value reconciliation, procurement, and project financials. Familiarity with multi‑phase enterprise system rollouts. Understanding of telemetry, health scoring, and adoption analytics. Exposure to integration middleware or construction ecosystem integrations.
Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Technical Customer Success Manager employer: Eque2 Ltd
Contact Detail:
Eque2 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction tech space and let them know you're on the hunt for a Technical Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss how you've tackled complex customer issues in the past, as this will show your potential employer that you can handle the challenges of the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for openings at Eque2 and tailor your approach to highlight how your skills can specifically benefit their customers in the construction industry.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the success of their customers.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SaaS, ERP, or Construction Tech. We want to see how your skills align with the Technical Customer Success Manager role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Technical Skills: Since this role requires a solid understanding of technical concepts, be sure to include specific examples of your experience with Microsoft Dynamics 365 Business Central or similar systems. We love seeing how you’ve tackled complex challenges in the past!
Communicate Clearly: When writing your application, keep it clear and concise. Remember, you’ll need to explain technical concepts to both IT teams and non-technical stakeholders, so demonstrate your ability to communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Eque2 Ltd
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 Business Central and how it applies to construction finance. Brush up on the technical aspects of the platform, as well as common issues that users face. This will help you demonstrate your expertise and show that you can be a trusted advisor.
✨Understand the Customer's Needs
Before the interview, research Eque2 and its customers. Familiarise yourself with the construction industry processes they deal with, such as subcontract management and project financials. Being able to discuss specific customer scenarios will show that you can translate technical capabilities into real value for them.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various teams, think about examples from your past experiences where you've successfully collaborated across departments. Be ready to discuss how you can bridge the gap between technical and non-technical stakeholders, ensuring everyone is on the same page.
✨Showcase Your Analytical Skills
Eque2 values candidates who can interpret usage data and identify optimisation opportunities. Prepare to discuss how you've used data in previous roles to drive improvements or solve problems. Bring examples of how you've analysed system health or user adoption to enhance customer success.