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- Tasks: Build strong relationships with enterprise customers and ensure they achieve measurable outcomes.
- Company: Join Eque2, the UK's leading SaaS provider for the construction industry.
- Benefits: Enjoy competitive pay, flexible working, and a supportive culture.
- Why this job: Be at the forefront of digital transformation in the construction sector.
- Qualifications: Experience managing enterprise customers and strong communication skills required.
- Other info: Clear career progression opportunities and a collaborative work environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Eque2 is the UK’s leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment.
As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2’s largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2’s solutions. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes.
Key Responsibilities
- Strategic Relationship Leadership: Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C-suite, finance leaders, commercial teams, project teams, and IT stakeholders.
- Commercial Ownership & Renewal Success: Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction.
- Product Adoption & Technical Alignment: Support customers in fully leveraging EVision by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights.
- Cross Functional Collaboration: Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities.
- Outcome-Focused Customer Engagement: Deliver structured, predictable engagement using Eque2’s Strategic Governance Model, including: Executive Business Reviews, Monthly Value & Success Reviews, Adoption Plans, and Renewal & expansion planning. Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages.
- Customer Success Tooling & Data Discipline: Use Eque2’s Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts.
Skills, Experience & Capabilities
- Proven experience managing enterprise customers in a software environment.
- Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue.
- Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central.
- Exceptional communication and stakeholder management skills across both C-suite and operational teams.
- Experience working collaboratively with Account Management, Professional Services and Technical teams.
- Ability to understand business processes across finance, commercial, and project costing.
- Highly organised with a structured approach to account governance and customer engagement.
- Experience in the construction, contracting, or project driven industries.
- Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes.
- Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring.
What you’ll love about working at Eque2
- A rapidly scaling SaaS business at the centre of digital transformation in the construction industry.
- A mature Customer Success function with modern tooling, governance, and executive sponsorship.
- Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles.
- A supportive, collaborative culture with high standards and a strong focus on customer value.
- A supportive, inclusive workplace certified as a “Great Place to Work”.
- Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options.
Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Enterprise Customer Success Manager in Maidenhead employer: Eque2 Ltd
Contact Detail:
Eque2 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager in Maidenhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction and SaaS industries. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Enterprise Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience managing enterprise customers and driving value. When you get the chance to chat with potential employers, share specific examples of how you've helped clients achieve measurable outcomes.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly and express your interest in their customer success initiatives. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it gives us a chance to see your application in the best light. Don’t miss out on the opportunity to join a fantastic team at Eque2!
We think you need these skills to ace Enterprise Customer Success Manager in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with enterprise customers and SaaS solutions. We want to see how your skills align with the role of Enterprise Customer Success Manager, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on quantifiable outcomes you've achieved. Whether it’s driving product adoption or leading successful renewals, we love to see numbers that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not just technically savvy but also passionate about customer success. Share your story and what drives you!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Eque2!
How to prepare for a job interview at Eque2 Ltd
✨Know Your Product Inside Out
As an Enterprise Customer Success Manager, you need to be well-versed in EVision and its capabilities. Familiarise yourself with the platform's features, benefits, and common customer pain points. This will help you demonstrate your technical confidence during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with enterprise clients in the past. Highlight your experience in leading executive business reviews and how you’ve driven customer engagement and satisfaction.
✨Understand the Construction Industry
Since Eque2 operates within the construction sector, it’s crucial to have a grasp of industry-specific challenges and trends. Research the current landscape and think about how your skills can help clients navigate these issues effectively.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and strategic thinking. Prepare by thinking through potential customer situations you might encounter and how you would address them, especially regarding renewals and product adoption.