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For Companies At a Glance
- Tasks: Be the go-to tech expert for customers using our construction finance platform.
- Company: Join Eque2, the UK's top provider of construction-focused SaaS solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and growth opportunities.
- Other info: Collaborate across teams and drive innovation in a dynamic environment.
- Why this job: Make a real impact in the construction tech industry while helping customers succeed.
- Qualifications: Experience in technical customer-facing roles and familiarity with ERP systems required.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Eque2 is the UK's leading provider of constructionâfocused SaaS financial and operational solutions. Our enterprise customers rely on EVision, our Microsoft Dynamics 365 Business Centralâbased construction finance platform to run complex commercial, subcontract, payroll, procurement, and project processes. As we strengthen our technical success model and deepen longâterm partnerships with customers, we are recruiting a Technical Customer Success Manager (TCSM). This role is crafted specifically for constructionâfocused SaaS platforms, combining technical expertise, product understanding, and customer success leadership.
The role is perfect for someone who thrives in Construction Tech environments, understands the complexities of construction finance and ERP workflows, and can translate technical capability into customer value.
Role Overview
As a Technical CSM, you act as the primary technical relationship owner for customers using our Enterprise level products. You will work with customers stakeholders such as the CFOs, CTOs, IT teams, system administrators, superâusers, and commercial leads to ensure they achieve maximum value through optimal configuration, healthy usage, and continuous platform adoption. You will sit at the intersection of Customer Experience, Product, Support, Professional Services, and Technical Development, ensuring our customers understand the platform, resolve technical challenges, adopt features appropriately, and align their technical roadmap with EVision's product direction.
Key Responsibilities
- Technical Product Expertise & Customer Enablement
- Act as the trusted technical advisor for customers using EVision or other constructionâfocused Business Central solutions.
- Build a clear understanding of each customer's constructionâspecific workflows, subcontract management structures, integrations, and reporting requirements.
- Support system admins and technical teams with bestâpractice configuration aligned to construction industry processes.
- Deliver expert technical enablement, health checks, and usage optimisation sessions.
- Advanced Troubleshooting & Issue Resolution
- Partner with Support and Technical Development to diagnose complex EVision or ERPârelated issues.
- Analyse logs, telemetry, defect trends, and error patterns to drive root cause identification.
- Provide clear, concise explanations suitable for both IT specialists and nonâtechnical commercial/finance stakeholders.
- Ensure escalations are managed effectively with transparent communication.
- Implementation, Upgrades & Integration Support
- Collaborate with Professional Services on construction ERP implementations, upgrades, integrations, and data migrations.
- Validate system environments preâ and postâupgrade to ensure constructionâspecific modules function correctly.
- Support sandbox and UAT cycles, release readiness, and customerâside configuration assurance.
- Proactive Technical Governance & Construction Industry Adoption
- Lead structured technical governance sessions including platform health and usage reviews, construction workflow optimisation audits, release readiness and roadmap alignment.
- Analyse system utilisation to identify gaps in adoption across finance, commercial, subcontract, and project teams.
- Recommend enhancements to configuration, workflow design, data structures, integrations, and reporting.
- CrossâFunctional Partnership
- Represent customer technical requirements to Product and Development teams, especially where constructionâspecific functionality is concerned.
- Feed technical insights into the customer roadmap including risks, dependencies, and futureâstate construction capability needs.
- Partner with Account Management to ensure technical health informs expansion planning.
- Customer Success Tooling & Data Discipline
- Use Eque2's Customer Success stack to monitor platform health, constructionâfocused usage patterns, risks, and optimisation opportunities.
- Maintain accurate, disciplined data management for forecasting, risk identification, and proactive customer engagement.
Skills, Experience & Capabilities
- Essential
- Experience in a technical, customerâfacing role within SaaS, ERP, or Construction Tech (Technical CSM, Solutions Consultant, Implementation Specialist, etc.).
- Strong familiarity with Microsoft Dynamics 365 Business Central or comparable ERP systems.
- Confident communicating complex technical concepts to both IT teams and senior nonâtechnical stakeholders.
- Strong analytical mindset with the ability to interpret usage data and identify optimisation opportunities.
- Crossâfunctional experience collaborating across Commercial, Technical Support, Product, Professional Services, and Technical Development.
- Highly organised with a structured approach to technical governance.
- Desirable
- Experience with constructionâspecific ERP or financial platforms.
- Understanding of construction industry processes such as subcontract management, cost value reconciliation, procurement, and project financials.
- Familiarity with multiâphase enterprise system rollouts.
- Understanding of telemetry, health scoring, and adoption analytics.
- Exposure to integration middleware or construction ecosystem integrations.
Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Technical Customer Success Manager in London employer: Eque2 Ltd
Contact Detail:
Eque2 Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the construction tech space and let them know you're on the hunt for a Technical Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Get your technical game on! Brush up on your knowledge of Microsoft Dynamics 365 Business Central and construction finance processes. Being able to speak the lingo and demonstrate your expertise will set you apart during interviews.
â¨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've tackled complex technical challenges in previous roles. This will help you illustrate your ability to provide value to customers and ensure their success with the platform.
â¨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for Eque2 and the role.
We think you need these skills to ace Technical Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SaaS, ERP, or Construction Tech. We want to see how your skills align with the Technical Customer Success Manager role, so donât hold back on showcasing your relevant expertise!
Showcase Your Technical Skills: Since this role requires a strong technical background, be sure to include specific examples of your experience with Microsoft Dynamics 365 Business Central or similar ERP systems. We love seeing how youâve tackled complex technical challenges in the past!
Communicate Clearly: When writing your application, keep it clear and concise. Remember, youâll need to explain complex concepts to both technical and non-technical stakeholders, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Eque2 Ltd
â¨Know Your Tech Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 Business Central and how it applies to construction finance. Brush up on the technical aspects of the platform, as well as common issues and solutions. This will help you demonstrate your expertise and show that you're ready to tackle any challenges.
â¨Understand the Customer's Needs
Before the interview, research Eque2 and its customers. Familiarise yourself with the construction industry processes they deal with, such as subcontract management and project financials. Being able to speak knowledgeably about their specific workflows will impress the interviewers and show that you can be a valuable partner.
â¨Prepare for Technical Questions
Expect to answer questions about advanced troubleshooting and issue resolution. Be ready to discuss how you would approach diagnosing complex ERP-related issues and provide examples from your past experiences. This will showcase your analytical mindset and problem-solving skills.
â¨Showcase Your Cross-Functional Experience
Highlight any experience you've had working with different teams, such as Product, Support, and Professional Services. Discuss how you've collaborated to ensure customer success and how you can bring that experience to Eque2. This will demonstrate your ability to work effectively in a cross-functional environment.