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- Tasks: Be the go-to tech guru for customers using our construction finance platform.
- Company: Join Eque2, the UK's top provider of construction-focused SaaS solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and growth opportunities.
- Why this job: Make a real impact in the construction tech space while helping customers succeed.
- Qualifications: Experience in technical customer-facing roles and familiarity with ERP systems required.
- Other info: Collaborate across teams in a dynamic environment focused on innovation.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Eque2 is the UK’s leading provider of construction‑focused SaaS financial and operational solutions. Our enterprise customers rely on EVision, our Microsoft Dynamics 365 Business Central–based construction finance platform to run complex commercial, subcontract, payroll, procurement, and project processes. As we strengthen our technical success model and deepen long‑term partnerships with customers, we are recruiting a Technical Customer Success Manager (TCSM). This role is crafted specifically for construction‑focused SaaS platforms, combining technical expertise, product understanding, and customer success leadership. The role is perfect for someone who thrives in Construction Tech environments, understands the complexities of construction finance and ERP workflows, and can translate technical capability into customer value.
Role Overview
As a Technical CSM, you act as the primary technical relationship owner for customers using our Enterprise level products. You will work with customers stakeholders such as the CFOs, CTOs, IT teams, system administrators, super‑users, and commercial leads to ensure they achieve maximum value through optimal configuration, healthy usage, and continuous platform adoption. You will sit at the intersection of Customer Experience, Product, Support, Professional Services, and Technical Development, ensuring our customers understand the platform, resolve technical challenges, adopt features appropriately, and align their technical roadmap with EVision’s product direction.
Key Responsibilities
- Technical Product Expertise & Customer Enablement: Act as the trusted technical advisor for customers using EVision or other construction‑focused Business Central solutions. Build a clear understanding of each customer’s construction‑specific workflows, subcontract management structures, integrations, and reporting requirements. Support system admins and technical teams with best‑practice configuration aligned to construction industry processes. Deliver expert technical enablement, health checks, and usage optimisation sessions.
- Advanced Troubleshooting & Issue Resolution: Partner with Support and Technical Development to diagnose complex EVision or ERP‑related issues. Analyse logs, telemetry, defect trends, and error patterns to drive root cause identification. Provide clear, concise explanations suitable for both IT specialists and non‑technical commercial/finance stakeholders. Ensure escalations are managed effectively with transparent communication.
- Implementation, Upgrades & Integration Support: Collaborate with Professional Services on construction ERP implementations, upgrades, integrations, and data migrations. Validate system environments pre‑ and post‑upgrade to ensure construction‑specific modules function correctly. Support sandbox and UAT cycles, release readiness, and customer‑side configuration assurance.
- Proactive Technical Governance & Construction Industry Adoption: Lead structured technical governance sessions including platform health and usage reviews, construction workflow optimisation audits, release readiness and roadmap alignment. Analyse system utilisation to identify gaps in adoption across finance, commercial, subcontract, and project teams. Recommend enhancements to configuration, workflow design, data structures, integrations, and reporting.
- Cross‑Functional Partnership: Represent customer technical requirements to Product and Development teams, especially where construction‑specific functionality is concerned. Feed technical insights into the customer roadmap including risks, dependencies, and future‑state construction capability needs. Partner with Account Management to ensure technical health informs expansion planning.
- Customer Success Tooling & Data Discipline: Use Eque2’s Customer Success stack to monitor platform health, construction‑focused usage patterns, risks, and optimisation opportunities. Maintain accurate, disciplined data management for forecasting, risk identification, and proactive customer engagement.
Skills, Experience & Capabilities
Essential: Experience in a technical, customer‑facing role within SaaS, ERP, or Construction Tech (Technical CSM, Solutions Consultant, Implementation Specialist, etc.). Strong familiarity with Microsoft Dynamics 365 Business Central or comparable ERP systems. Confident communicating complex technical concepts to both IT teams and senior non‑technical stakeholders. Strong analytical mindset with the ability to interpret usage data and identify optimisation opportunities. Cross‑functional experience collaborating across Commercial, Technical Support, Product, Professional Services, and Technical Development. Highly organised with a structured approach to technical governance.
Desirable: Experience with construction‑specific ERP or financial platforms. Understanding of construction industry processes such as subcontract management, cost value reconciliation, procurement, and project financials. Familiarity with multi‑phase enterprise system rollouts. Understanding of telemetry, health scoring, and adoption analytics. Exposure to integration middleware or construction ecosystem integrations.
Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Technical Customer Success Manager in England employer: Eque2 Ltd
Contact Detail:
Eque2 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the construction tech scene. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Technical Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with Microsoft Dynamics 365 Business Central and any construction-specific ERP systems. They want to see that you can translate technical skills into real customer value.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical challenges faced in the construction finance sector. Be ready to discuss how you've tackled similar issues in the past, as this will show you're the right fit for the TCSM role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Eque2 and being part of our mission to provide top-notch solutions in the construction industry.
We think you need these skills to ace Technical Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SaaS, ERP, or Construction Tech. We want to see how your skills align with the Technical Customer Success Manager role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Technical Skills: Since this role requires a solid understanding of Microsoft Dynamics 365 Business Central or similar ERP systems, be sure to mention any hands-on experience you have. We love seeing candidates who can translate technical jargon into customer-friendly language!
Highlight Your Customer Success Experience: We’re looking for someone who thrives in customer-facing roles, so share examples of how you've helped clients achieve their goals. Whether it’s through troubleshooting or optimising workflows, let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Eque2 Ltd
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 Business Central and how it applies to construction finance. Brush up on the technical aspects of the platform, as well as common issues and solutions. This will help you demonstrate your expertise and show that you can be a trusted advisor for customers.
✨Understand Construction Workflows
Familiarise yourself with the specific workflows and processes in the construction industry, such as subcontract management and project financials. Being able to speak the language of your potential customers will not only impress them but also help you relate their needs to the technical capabilities of the product.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer scenarios or technical challenges. Think through examples from your past experience where you've successfully resolved issues or optimised usage. This will showcase your problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Show Your Collaborative Spirit
Highlight your experience working cross-functionally with teams like Product, Support, and Professional Services. Be ready to discuss how you’ve partnered with different departments to ensure customer success. This will demonstrate that you understand the importance of collaboration in achieving optimal outcomes for customers.