Junior/Mid-level Project Manager

As Senior Delivery Manager you are responsible for the delivery of work to retained clients within our Core Delivery Team (CDT); from ad hoc first-line support requests to the delivery of monthly retained services and small standalone projects.

Main Responsibilities:

• Maintaining client Service Desks.
• Managing the budgets, timescales, and quality of multiple retainers / small or medium-sized projects.
• Developing a close working relationship with key roles within the business.
• Working with Project Leads to decide which approach should be deployed on each retainer / project including the appropriate use of documentation and controls, such as User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs.
• Ensuring that JIRA and Confluence are being utilised in line with our process, that JIRA boards are maintained and that each project has an eazyBI ETC report.
• Gathering requirements, producing briefs, writing user stories and acceptance criteria.
• Leading the delivery team in scoping, producing costs and robust capacity and delivery plans.
• Working with the delivery team to ensure work is understood and meets our definition of ready before any development work starts.
• Working with the delivery team to ensure our outputs meet defined requirements and achieve sign-off.
• Maintaining a Risk and Issues log and working to mitigate these.
• Monitoring progress vs plan and taking corrective action or escalating when required.
• Providing progress updates to internal stakeholders and communicating directly with client stakeholders.

The Ideal Candidate:

• You can identify and compare processes and delivery methods and have some experience of applying these in practice.
• You have some practical experience of running Agile ceremonies e.g. standups, sprint planning.
• You understand and can work within constraints (including but not limited to technology, financials, and timelines).
• You understand the financial impact of the work you do and how costs and budgets are created and you work with the wider team to appropriately scope and cost work.
• You understand the importance of revenue recognition and work with the delivery team to ensure ETC’s are accurate, properly considered and completed on a weekly basis.
• You can monitor cost and budget vs. project progress and know how and when to escalate issues.
• You can effectively translate and accurately communicate to technical and non-technical stakeholders as well as facilitate discussions within a multi-disciplinary team.
• You know the importance of planning and forecasting and the different ways to develop a plan and can communicate plans, assumptions, and progress to stakeholders.
• You can identify what works best for the delivery team and when to utilise certain processes.
• You understand the different phases of project delivery and can contribute to, plan, and run these.
• You can actively address internal risks and issues and know when to escape them.
• You can motivate a team and give and receive feedback.
• You know how to help teams maintain a focus on delivery while being aware of budget and timeline constraints.
• You are flexible, adaptable and have a willingness to learn.

What’s in it for you?

• Join our Pension Scheme and 10% will be matched by us.
• 34 days holidays so we can all relax and enjoy our time off. Also, you get an extra day for every year you work (up to 5 extra days).
• Exclusive membership to the hi-tech Village Gym, or a contribution to a gym of your choice.
• Every team member gets private healthcare, to make sure you get access to the best treatment.
• Access to our 24/7 Employee Assistance Programme.
• Take part in the Cycle-to-Work scheme and save up to 42% on a new bike.
• Get enhanced maternity and paternity leave and a huge celebration when you bring in the baby!
• Fresh fruit, bottomless caffeine, and celebratory drinks every Friday for a week well done!
• From summer BBQs on a private island on Loch Lomond to Christmas glamour there’s always something to look forward to.
• The longer you stay, the more we celebrate you.

Application process:

• The interview: This is a telephone or Teams call to chat about your experience and what the role looks like.
• The task: Take on a small task to let us see your skills in action.
• Meet the team: Involve an additional meeting with members of the board to ensure the candidate is a good fit for the business.
• The Tour: Meet the team, tour the studios and learn how we work.
• The induction: A dedicated induction with our People and Culture team.
• The first 3 months: We’ll help you put together a 3-month programme covering key competencies, support and learning outcomes.
• Get a Buddy: Everyone new is paired with a Buddy, who will be your go-to for any questions you have!
• Ongoing support: Our people and culture team conduct regular welfare check-ins.
• Breakfast with the Founders: You get breakfast and a chance to ask anything.