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- Tasks: Build strong client relationships and ensure their success with our digital solutions.
- Company: Join Equator, a leader in digital innovation and client success.
- Benefits: Enjoy 34 days holiday, flexible working, and free gym membership.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Excellent communication skills and experience with digital platforms required.
- Other info: Be part of a vibrant team with great social events and long-term rewards.
The predicted salary is between 29000 - 36000 £ per year.
Reporting to a Client Success Director, your core purpose will be to help build and maintain strong, long-term client relationships to ensure successful adoption, value realisation, and ongoing satisfaction with Equator’s services. You will be a key day-to-day client contact executing client success strategies, ensuring consistent communication and transparency, ensuring outstanding client experiences, and delivering value for Equator. Primarily by project managing internal teams to provide your clients with quality digital solutions, on time and on budget. Secondly, by supporting your Client Success Director with planning and proposals designed to help your clients achieve their objectives.
At Equator, we transform businesses through digital innovation, data-led insight, and strategy. From reimagining digital marketing and customer journeys to enabling operational excellence, we help clients navigate complex change with confidence. As a Client Success Manager, you’ll support client development strategies and work closely with delivery teams and senior stakeholders to help clients achieve measurable outcomes that matter to them and to Equator.
Main Responsibilities:
- Planning, strategizing & selling
- Immersing yourself in your clients' organisations and markets developing a deep understanding of each client’s business goals, drivers and success metrics
- Maintaining a strong understanding of our service offering to provide expert guidance to clients.
- Assisting your Client Success Director in the development of Client Development Plans, as required
- Providing your Client Success Director with accurate revenue and operating contribution forecasts for jobs under management
- Owning smaller ‘organic’ opportunities, briefing agency teams and leading the creation and pitching of the proposals
- Supporting your Client Success Director on largest scale client-facing proposals as required
- Managing delivery
- Championing quality throughout the customer experience, ensuring high standards are consistently met.
- Producing clear activity and resource plans for non-PM supported client workflows.
- Briefing and project managing internal teams on non-PM supported workflows, ensuring successful outcomes for clients and Equator.
- Managing the tracking, performance and impact reporting of non-PM supported services.
- Developing a strong collaborative relationship with the internal production teams.
- Measuring & reporting outcomes
- Co-ordinating the creation of monthly client performance reports, ensuring they provide insights & recommendations, and facilitating monthly client performance meetings
- Running monthly client retainer reconciliations and submitting them to your Client Success Director for approval before sharing with clients
- Reviewing and updating rolling monthly revenue and operating contribution forecasts for all client jobs under your management.
- Keeping client invoice monitor up to date to allow Finance to accurately invoice clients at end of each month
- Ensuring weekly ETCs are accurate and completed on time.
- Documenting all key interactions with clients, highlighting to the business any risks or concerns.
The Ideal Candidate:
- You are an excellent communicator, both written and verbal.
- You are client-focused and solutions-driven.
- You are naturally curious, proactive, and able to anticipate challenges before they arise.
- You are organised and confident managing multiple client priorities.
- You are collaborative and effective at bringing people together to solve problems.
- You have experience working with digital platforms, services or transformation projects.
- You understand business outcomes and are focused on delivering measurable value.
Salary: £35,000 - £45,000
What's in it for you?
- Generous Pension Scheme: We want a secure future for all our team. Join our Pension Scheme and 10% will be matched by us.
- Lots of holidays: 34 days holidays so we can all relax and enjoy our time off. Also, you get an extra day for every year you work (up to 5 extra days).
- Free Gym Membership: Exclusive membership to the hi-tech Village Gym, or a contribution to a gym of your choice.
- Flexible working: We have been a champion of flexible working long before the pandemic.
- Free Private Healthcare: Every team member gets private healthcare, to make sure you get access to the best treatment.
- Mental health aware: We are passionate about mental health, so everyone gets access to our 24/7 Employee Assistance Programme. You can also become one of our mental health first aiders.
- 42% off a New Bike: Take part in the Cycle-to-Work scheme and save up to 42% on a new bike.
- Enhanced Maternity & Paternity Leave: We are a family-oriented company. Get enhanced maternity and paternity leave and a huge celebration when you bring in the baby!
- Daily Coffee, Friday Drinks and Mountains of Fruit: Fresh fruit, bottomless caffeine, and celebratory drinks every Friday for a week well done!
- The Best Social Scene: From summer BBQs on a private island on Loch Lomond to Christmas glamour there’s always something to look forward to.
- £1000 Referral Bonus: You get a grand every time one of your friends join the team.
- Long-term service rewards: The longer you stay, the more we celebrate you. At each major milestone you’ll get a surprise gift as a big thank you.
Account Manager (Client Success Manager) in Glasgow employer: Equator
Contact Detail:
Equator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Client Success Manager) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Equator's services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to client success. Think about how you can demonstrate your problem-solving skills and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Account Manager (Client Success Manager) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in client success and project management, and don’t forget to mention any digital platforms you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can help our clients achieve their goals. Be sure to show off your communication skills and your understanding of our services.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. Did you improve client satisfaction scores or successfully manage a project on time and within budget? We love numbers that tell a story, so make sure to include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Equator
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients Equator works with. Familiarise yourself with their industries, challenges, and success metrics. This will help you demonstrate your ability to build strong relationships and provide tailored solutions.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Highlight instances where your clear communication led to successful outcomes or resolved issues, showcasing your client-focused approach.
✨Be Ready to Discuss Project Management
Since you'll be managing internal teams, come prepared with examples of how you've successfully led projects. Talk about your experience in creating activity plans, managing resources, and ensuring quality delivery. This will show your organisational skills and ability to juggle multiple priorities.
✨Prepare Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about Equator's client success strategies or how they measure client satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
