At a Glance
- Tasks: Lead client services and drive strategic growth for major brands in a dynamic environment.
- Company: Join Equator, part of Propelis, a leading creative agency with a global presence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Exciting career growth in a supportive, innovative culture.
- Why this job: Make a real impact on brand strategies and collaborate with talented professionals.
- Qualifications: 10+ years in design/advertising, strong leadership, and client management skills.
The predicted salary is between 72000 - 108000 £ per year.
At Equator you’ll work in a dynamic, collaborative environment and contribute to bold, effective brand and packaging for major UK and US clients. This hybrid role offers the opportunity to grow your expertise across multiple categories and make an impact from concept to shelf and beyond.
Equator is part of Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production.
Position Summary
The purpose of this position is to oversee the strategic development and growth of client accounts, ensuring that they are developed to their full profit potential for Equator through account planning and the effective management of Director Client Services (DCS) and Account Directors (AD). Collaborate with VP Client Services to deliver and drive client strategy and business growth to achieve agreed financial and profit KPIs whilst maintaining client relationships. Work in partnership with Departmental Directors to improve Equator performance and deliver to client’s expectations.
Location: Manchester, hybrid (remote Mon & Fri)
Essential Responsibilities, Accountabilities & Results
- Work alongside VP Client Service and wider Leadership team to develop a culture of people growth and development within the business.
- Evaluate workload allocation for balanced distribution across team and provide strategic guidance to DCS and AD.
- Advocate for cross-functional collaboration and drive synergy between departments.
- Effectively manage and motivate dedicated DCS and AD team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development.
- Identify professional development and training needs of the team to enhance client service skills.
- Recruit, train, and retain the best talent to create a high performing team configured to client need and budget.
- Mentor team to problem-solve and work through challenging client or internal issues.
- Drive accountability for employee achievement to contribute to client and Equator objectives.
- Actively participate in leadership team meetings and drive process improvement, team development and client experience initiatives.
- Work alongside business leadership and senior management team to ensure all projects are run in the most efficient manner, maximising key business technologies.
- Work with DCS and AD team to ensure both short-and long-term plans are in place to deliver client satisfaction, internal business efficiencies and KPIs.
- Deliver the revenue to achieve budget and control costs to achieve EDITDA target.
- Work with VP of Client Services, FD, and MD to set business financial budgets based on current client landscape, historic performance, and potential future opportunities.
- Maximise profitability across all responsible accounts. Proactively look for opportunities to improve and aggressively interrogate and act on any perceived risks to forecast.
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
- A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
- Deep experience in Design and/or Advertising Agency.
- Experience managing multi-level, client facing teams.
- Strong “client-hands” and experience leading account teams.
- Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
- Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.
Competency Requirements
- Exceptional written, verbal, and presentation skills.
- Superior quantitative and analytical skills.
- Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
- Proven ability to exercise personal discipline, discretion, and appropriate emotional management.
Travel Requirements
Both domestic and international, when necessary.
Senior Director, Client Services in Edinburgh employer: Equator Design
Equator is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to grow their expertise in a hybrid environment from our Manchester location. With a strong focus on professional development, mentorship, and cross-functional collaboration, we empower our team members to excel while contributing to impactful projects for major UK and US clients. Join us to be part of a thriving ecosystem that values innovation and creativity, ensuring meaningful and rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Client Services in Edinburgh
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We think you need these skills to ace Senior Director, Client Services in Edinburgh
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Equator Design.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Equator Design. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Equator Design
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Equator Design, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Equator Design, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Equator Design could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Equator Design as they’re likely seeking a candidate who can enhance their workplace culture.
