Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client account growth and develop high-performing teams to achieve financial goals.
- Company: Dynamic agency focused on innovation and client satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for international travel.
- Why this job: Make a real impact by driving client success and team development in a creative environment.
- Qualifications: 10+ years in design/advertising with strong leadership and client management skills.
- Other info: Join a collaborative culture that values personal growth and teamwork.
The predicted salary is between 72000 - 108000 ÂŁ per year.
The purpose of this position is to oversee the strategic development and growth of client accounts, ensuring that they are developed to their full profit potential for Equator through account planning and the effective management of Director Client Services (DCS) and Account Directors (AD). Collaborate with VP Client Services to deliver and drive client strategy and business growth to achieve agreed financial and profit KPIs whilst maintaining client relationships. Work in partnership with Departmental Directors to improve Equator performance and deliver to client’s expectations.
JOB RESPONSIBILITIES
- Work alongside VP Client Service and wider Leadership team to develop a culture of people growth and development within the business.
- Evaluate workload allocation for balanced distribution across team and provide strategic guidance to DCS and AD.
- Advocate for cross-functional collaboration and drive synergy between departments.
- Effectively manage and motivate dedicated DCS and AD team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development.
- Identify professional development and training needs of the team to enhance client service skills.
- Recruit, train, and retain the best talent to create a high performing team configured to client need and budget.
- Mentor team to problem-solve and work through challenging client or internal issues.
- Drive accountability for employee achievement to contribute to client and Equator objectives.
- Actively participate in leadership team meetings and drive process improvement, team development and client experience initiatives.
- Work alongside business leadership and senior management team to ensure all projects are run in the most efficient manner, maximising key business technologies.
- Work with DCS and AD team to ensure both short-and long-term plans are in place to deliver client satisfaction, internal business efficiencies and KPIs.
- Deliver the revenue to achieve budget and control costs to achieve EDITDA target.
- Work with VP of Client Services, FD, and MD to set business financial budgets based on current client landscape, historic performance, and potential future opportunities.
- Maximise profitability across all responsible accounts. Proactively look for opportunities to improve and aggressively interrogate and act on any perceived risks to forecast.
ESSENTIAL RESPONSIBILITIES, ACCOUNTABILITIES & RESULTS
This position requires the following knowledge and skills:
- A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
- Deep experience in Design and/or Advertising Agency.
- Experience managing multi-level, client facing teams.
- Strong “client-hands” and experience leading account teams.
- Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
- Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.
COMPETENCY REQUIREMENTS
- Exceptional written, verbal, and presentation skills.
- Superior quantitative and analytical skills.
- Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
- Proven ability to exercise personal discipline, discretion, and appropriate emotional management.
TRAVEL REQUIREMENTS
Both domestic and international, when necessary.
If you feel like you would be a good fit for our team then please apply online.
Sr Director - Client Services in Manchester employer: Equator Design group
Contact Detail:
Equator Design group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Director - Client Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sr Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their client services approach and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've developed teams, driven client satisfaction, and improved processes. We want to see that you can motivate and guide others to achieve great results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Equator.
We think you need these skills to ace Sr Director - Client Services in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client services and team management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Style: In your application, let us know about your approach to leading teams and developing talent. We’re keen to understand how you motivate and manage your team to achieve results, so share some examples!
Highlight Your Client Success Stories: We love hearing about your past successes with clients! Include specific examples of how you've driven growth and maintained strong relationships. This will help us see your impact in previous roles.
Keep It Professional Yet Personal: While we appreciate professionalism, we also value authenticity. Let your personality shine through in your writing. We want to get a sense of who you are beyond just your qualifications, so don’t be afraid to be yourself!
How to prepare for a job interview at Equator Design group
✨Know Your Numbers
As a Sr Director in Client Services, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) relevant to client accounts and be ready to discuss how you've driven profitability in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading multi-level teams. Think about specific instances where you motivated your team or resolved conflicts, as this will show your capability to manage and develop talent effectively.
✨Emphasise Collaboration
This role requires cross-functional collaboration, so be prepared to discuss how you've worked with other departments in the past. Share stories that illustrate your ability to drive synergy and improve overall performance through teamwork.
✨Client-Centric Mindset
Demonstrate your commitment to client satisfaction by preparing examples of how you've successfully managed client relationships. Highlight any strategies you've implemented to enhance client service skills within your team, as this aligns perfectly with the job's focus.