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- Tasks: Deliver exceptional customer service and provide tailored styling advice in a premium fashion store.
- Company: Join a growing, purpose-driven brand focused on sustainable fashion and exceptional customer experience.
- Benefits: Enjoy 23 days annual leave, generous discounts, and regular team events.
- Why this job: Be part of an inspiring journey in a brand that cares about customers and the planet.
- Qualifications: Experience in premium retail and a genuine passion for sustainable fashion.
- Other info: Work with a friendly team and enjoy excellent career growth opportunities.
The predicted salary is between 28000 - 28000 ÂŁ per year.
Sales Advisor – Premium Sustainable Fashion
South West London
To 28k DOE
Full-time, 35 hours per week (5 days over 7)
About the Role
Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store. This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You’ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.
Working Hours
- Monday to Saturday: 10:00am – 6:00pm
- Sunday: 11:00am – 5:00pm
- 5 days per week (rota basis)
What You’ll Be Doing
- Deliver exceptional customer service across face-to-face, phone, and email interactions
- Build strong relationships with customers and confidently assess their needs
- Provide tailored styling advice and product recommendations
- Maintain excellent knowledge of current collections, fabrics, and fits
- Process sales, returns, and customer orders accurately and efficiently
- Handle sensitive customer queries with professionalism and empathy
- Support visual merchandising standards and store presentation
- Assist with stock replenishment, deliveries, and inventory control
- Use till systems and internal platforms confidently
- Share customer feedback with wider teams
- Ensure health & safety procedures are followed at all times
What they’re Looking For in the Sales Advisor
- Previous experience in a premium retail environment
- A strong customer-first mindset
- Confident communicator with patience, empathy, and a calm approach
- A genuine passion for sustainable fashion
- A natural “people person” who enjoys building rapport
- Warm, enthusiastic, and energetic attitude
- Highly organised with strong attention to detail
- Excellent follow-up and communication skills
- Comfortable using IT systems and retail platforms
What’s in It for You
- 23 days annual leave + bank holidays + birthday off
- Discretionary annual bonus
- Staff uniform provided
- Generous staff discount (up to 40%) + sample sales
- Friends & family discount
- Company pension scheme
- Regular team events
- Work for a Real Living Wage Employer
- Be part of a growing, values-led fashion brand
Why Join?
This is more than just a retail role. You’ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability. If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we’d love to hear from you.
Sales Advisor - Premium Fashion employer: Equation Recruitment
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Premium Fashion
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their sustainable fashion ethos and current collections. This will not only help you in interviews but also show your genuine passion for what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face, over the phone, and via email, being able to express yourself clearly and confidently is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your personality! The role is all about building relationships, so let your warm and enthusiastic side shine through during interviews. Share stories that highlight your customer service experience and how you connect with people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Advisor - Premium Fashion
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for sustainable fashion shine through! Share any experiences or insights that highlight your genuine interest in the industry and how it aligns with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into the role of Sales Advisor and how you can contribute to our team!
Be Personable and Professional: Remember, we’re looking for someone who’s a natural 'people person'. Use a friendly tone in your application, but keep it professional. Show us your communication skills and how you can build rapport with customers right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Equation Recruitment
✨Know Your Fashion
Make sure you brush up on the latest trends in sustainable fashion. Familiarise yourself with the brand's collections and values, as this will show your genuine passion for the industry during the interview.
✨Customer-Centric Mindset
Prepare to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service and building relationships.
✨Practice Your Communication Skills
Since you'll be interacting with customers face-to-face, over the phone, and via email, practice articulating your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable with different situations.
✨Show Your Enthusiasm
Let your personality shine through! Be warm, enthusiastic, and energetic during the interview. This role requires a 'people person', so showing your passion for connecting with others will make a great impression.