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For Companies At a Glance
- Tasks: Manage IT support tickets and troubleshoot bespoke systems for a dynamic team.
- Company: Join a growing financial services provider making an impact in specialist lending.
- Benefits: Enjoy hybrid working, bonuses, private medical insurance, and 23 days holiday.
- Why this job: Be part of a supportive team with opportunities for innovation and career growth.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Equation Recruitment will assist you throughout the recruitment process.
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Equation Recruitment is proud to be recruiting on behalf of a dynamic and growing financial services provider for a brand-new IT Support Analyst position based in Milton Keynes. This is your chance to be part of a supportive, high-energy team making a real impact in the world of specialist lending.
The Opportunity
- Managing and resolving IT support tickets for a team of 65 users
- Troubleshooting issues within bespoke internal systems used by brokers
- Supporting small-scale projects and IT process improvements
- Liaising with an outsourced IT provider to ensure seamless resolution of complex queries
- Driving efficiency and proactively escalating aged tickets
Location & Working Hours
- Hybrid working: Mondays and Thursdays from the Milton Keynes office; the rest remote
- Full-time: Monday to Friday, 9am to 5pm
Benefits
- Bonus scheme (up to 10%)
- Private medical insurance (Vitality)
- Life insurance (4x salary)
- 23 days holiday + bank holidays + 2 Christmas days
- Pension, wellbeing support & professional development
About You
- Have experience in a service desk, IT support or helpdesk role
- Are confident troubleshooting and resolving technical issues
- Stay organised and calm under pressure
- Are a strong communicator who can manage multiple mini-projects and tech queries
You might also have:
- Worked with outsourced IT providers
- Experience in financial services or similar regulated sectors
- IT qualifications (CompTIA, ITIL, etc.)
Why This Role?
This is a newly created position within a collaborative team of 5, offering the chance to truly make the role your own. You’ll join a company that values innovation, celebrates progress, and provides clear pathways for career development.
Ready to take your IT support career to the next level? Apply now! Equation Recruitment will support you throughout the recruitment process, from application to interview preparation and offer negotiations. Remote working/work at home options are available for this role.
It Support Analyst - Hybrid working employer: Equation Recruitment
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst - Hybrid working
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description. Understanding bespoke internal systems used by brokers will give you an edge during interviews, as you'll be able to discuss how you can troubleshoot and improve these systems.
✨Tip Number 2
Highlight your experience with service desk roles and any relevant IT qualifications like CompTIA or ITIL. Be prepared to share specific examples of how you've successfully managed IT support tickets and resolved technical issues in previous positions.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've liaised with outsourced IT providers in the past. Being able to articulate your experience in managing complex queries will demonstrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Research the company’s culture and values, especially their focus on innovation and career development. During your interview, express how your personal values align with theirs and how you can contribute to their dynamic team environment.
We think you need these skills to ace It Support Analyst - Hybrid working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk roles. Emphasise your troubleshooting skills and any experience with bespoke systems, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience managing IT support tickets. Mention your communication skills and how you can contribute to the team’s efficiency.
Highlight Relevant Qualifications: If you have any IT qualifications like CompTIA or ITIL, be sure to mention them in your application. This will demonstrate your commitment to the field and enhance your candidacy.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a dynamic financial services environment. Highlight your interest in making a real impact and contributing to process improvements.
How to prepare for a job interview at Equation Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific experiences where you successfully resolved IT issues, especially in a helpdesk or service desk environment. This will demonstrate your problem-solving abilities and familiarity with troubleshooting.
✨Demonstrate Strong Communication
As an IT Support Analyst, communication is key. Practice explaining complex technical concepts in simple terms. During the interview, make sure to articulate how you would liaise with both users and outsourced IT providers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios. Think of examples where you managed multiple tech queries or mini-projects under pressure. This will show your organisational skills and calmness in challenging situations.
✨Research the Company and Its Culture
Familiarise yourself with the company’s values and the financial services sector. Understanding their focus on innovation and collaboration will help you align your answers with what they are looking for, making you a more attractive candidate.
