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- Tasks: Support customers and manage enquiries in a fast-paced environment.
- Company: Join a growing organisation in Bicester with a focus on customer service.
- Benefits: Competitive salary, bonus, and great benefits, Monday to Friday.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the first point of contact and make a real difference in customer care.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
We are currently seeking a highly organised, customer-focused Business Support Administrator to join a fast‑paced and growing organisation based in Bicester. This is a fantastic opportunity for someone who enjoys working in a varied, demanding administrative role and thrives on delivering outstanding customer service. You will be the first point of contact for both external customers (hospitals) and internal stakeholders (sales and technical teams), playing a key role in ensuring smooth, accurate, and efficient processing of enquiries.
The Role of the Business Support Administrator
- Processing stock movements and stock checks
- Handling sales team enquiries and troubleshooting issues
- Producing customer backorder reports
- Placing purchase orders with suppliers
- Goods‑in processing, including inspection
- Supporting annual inventory checks and regular spot checks
- Assisting with ad hoc departmental projects
Customer Care
- Answering telephone hotline calls
- Monitoring and managing the customer service mailbox
- Processing customer purchase orders, consignment usage, and replenishment
- Managing customer loan equipment
- Arranging dispatch of products and supporting warehouse maintenance
- Resolving invoice queries and processing returns
- Chasing outstanding purchase orders in collaboration with the sales team
- Handling additional customer enquiries as required
- Processing consignment stock checks
Your previous experience
- Experience in a busy, high‑volume admin or customer service environment
- Excellent communication skills with professional telephone manner
- Strong MS Office skills
- SAP experience beneficial (training provided). Other CRM’s are ok.
- Methodical, accurate, and able to work well under pressure
- Strong attention to detail and analytical ability
- Self‑motivated, adaptable, and able to work independently within a small team
- Positive, enthusiastic, and committed to continuous learning
- Passionate about delivering high‑quality service
Customer Support Administrator in England employer: Equation Recruitment
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in England
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident on the phone is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team and the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Support Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and CRM experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering outstanding customer service and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers and internal teams, make sure your application reflects your excellent communication skills. Keep it professional but friendly – we love a good chat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Equation Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to share examples from your past experiences. Think about how you’ve handled difficult customers or resolved issues efficiently, as this will show your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since previous CRM experience is essential, make sure you’re comfortable discussing any systems you've used before. If you have experience with SAP or similar tools, highlight that. If not, do a bit of research on common features and functionalities to show your willingness to learn.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific examples of how you’ve handled stock movements or processed orders in a busy setting, as this will resonate well with the role’s requirements.
✨Show Enthusiasm for Continuous Learning
This role values a commitment to learning, so be ready to talk about how you keep your skills sharp. Whether it’s through online courses, workshops, or simply staying updated with industry trends, showing that you’re proactive about your development can set you apart.