At a Glance
- Tasks: Solve complex IT issues and support clients directly with your technical expertise.
- Company: Join a growing Microsoft Partner Managed Service Provider with a personal touch.
- Benefits: Competitive salary, autonomy, mentoring opportunities, and exposure to diverse technologies.
- Other info: Dynamic environment with opportunities for professional growth and client interaction.
- Why this job: Make a real impact by solving challenging problems and mentoring junior engineers.
- Qualifications: 3-5+ years in IT support, strong networking and Microsoft 365/Azure skills.
The predicted salary is between 36000 - 44000 £ per year.
A well-established and growing Microsoft Partner Managed Service Provider (MSP) is looking to appoint an experienced Senior IT Engineer (Level 2/3) to join its senior technical team. Supporting more than 120 businesses across Oxfordshire and beyond, the company has built its reputation on providing a genuinely personal, engineer-led service. Clients speak directly to technical professionals rather than being passed through a call centre, and the business places a strong emphasis on technical expertise, ownership and excellent customer service.
This is an excellent opportunity for an experienced IT professional who enjoys solving complex technical problems, working directly with clients and taking ownership of infrastructure.
The Senior IT Engineer will act as a senior technical point of escalation, taking ownership of complex issues and working alongside other senior engineers to deliver reliable, secure and effective solutions. The role offers considerable variety, with responsibility across networking, Microsoft 365 and Azure, as well as opportunities to provide technical consultancy and support the development of more junior members of the engineering team. The successful candidate will be trusted to work independently, investigate problems thoroughly and use their technical judgement to deliver the right solution.
Key Responsibilities- Take ownership of complex technical issues escalated from junior engineers
- Work collaboratively with other senior engineers to resolve challenging technical problems
- Design, maintain and document client network infrastructure
- Administer and troubleshoot Microsoft 365 and Azure environments across multiple client tenants
- Provide client-facing technical consultancy and advisory support
- Identify opportunities to improve infrastructure reliability, performance and security
- Mentor and support junior engineers, sharing knowledge and technical experience
- Maintain high standards of technical documentation and best practice
- Participate in the on-call rotation following successful completion of the probationary period
The ideal candidate will be an experienced IT Engineer with strong hands-on technical skills and a proven ability to troubleshoot independently. The role would suit someone with:
- 3–5+ years' hands-on experience in a similar MSP, IT support or infrastructure environment
- Strong knowledge of networking fundamentals, including routing, switching, firewalls and VPNs
- Demonstrable experience administering Microsoft 365 and Azure
- Experience working across multiple client environments and Microsoft 365 tenants
- A proven track record of independent problem-solving
- Strong analytical and troubleshooting skills
- Excellent communication skills and confidence dealing directly with clients
- The ability to mentor and support less experienced engineers
- A proactive, professional and customer-focused approach
Formal qualifications and certifications are not essential. The company places greater value on genuine, hands-on technical experience and the ability to demonstrate practical knowledge than on a list of certifications. If a candidate has the technical ability, experience and problem-solving skills required to succeed in the role, they are encouraged to apply.
What's on Offer- £38,000 – £42,000 per annum, depending on experience
- Opportunity to join an established and growing Microsoft Partner MSP
- Senior technical position with genuine responsibility and autonomy
- Exposure to a varied range of technologies and client environments
- Opportunity to work across networking, Microsoft 365 and Azure
- A collaborative senior engineering environment
- Opportunity to mentor and develop junior engineers
- Client-facing technical consultancy experience
- On-call participation following successful completion of probation
The ideal candidate will be someone who enjoys being the person others turn to when a problem is difficult to solve. They will be comfortable working independently, communicating with clients, taking ownership of issues and thinking beyond simply closing a ticket. This is a role for an engineer who wants to solve problems, develop technically and make a genuine contribution to an established MSP. Applications are welcomed from experienced IT Engineers who are ready to take the next step in their career within a senior Level 2/3 position.
Senior IT Engineer (Level 2/3) in Bicester employer: Equation Recruitment
Join a well-respected building services and maintenance organisation in London, where your role as a Microsoft Dynamics Service Management Systems Administrator will be pivotal in enhancing operational efficiency. With a strong focus on employee growth, the company offers professional development opportunities, a supportive work culture, and a comprehensive benefits package including 25 days of annual leave, life assurance, and a pension scheme. This is an excellent opportunity to contribute to meaningful projects while enjoying a collaborative environment that values your expertise.
