At a Glance
- Tasks: Support business operations and deliver exceptional customer service in a dynamic environment.
- Company: Fast-growing organisation based in Bicester with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a varied role with plenty of learning opportunities.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in admin or customer service, strong communication skills, and attention to detail.
The predicted salary is between 23280 - 34560 £ per year.
A fantastic opportunity awaits. We are currently seeking a highly organised, customer-focused Business Support Administrator to join a fast-paced and growing organisation based in Bicester. This is a fantastic opportunity for someone who enjoys working in a varied, demanding administrative role and thrives on delivering outstanding customer service. You will be the first point of contact for both external customers (hospitals) and internal stakeholders (sales and technical teams), playing a key role in ensuring smooth, accurate, and efficient processing of enquiries.
The Role
- Processing stock movements and stock checks
- Handling sales team enquiries and troubleshooting issues
- Producing customer backorder reports
- Placing purchase orders with suppliers
- Goods-in processing, including inspection
- Supporting annual inventory checks and regular spot checks
- Assisting with ad hoc departmental projects
Customer Care
- Answering telephone hotline calls
- Monitoring and managing the customer service mailbox
- Processing customer purchase orders, consignment usage, and replenishment
- Managing customer loan equipment
- Arranging despatch of products and supporting warehouse maintenance
- Resolving invoice queries and processing returns
- Chasing outstanding purchase orders in collaboration with the sales team
- Handling additional customer enquiries as required
- Processing consignment stock checks
About You
- Experience in a busy, high-volume admin or customer service environment
- Excellent communication skills with a professional telephone manner
- Strong MS Office skills
- SAP experience beneficial (training provided)
- Methodical, accurate, and able to work well under pressure
- Strong attention to detail and analytical ability
- Self-motivated, adaptable, and able to work independently within a small team
- Positive, enthusiastic, and committed to continuous learning
- Passionate about delivering high-quality service
We aim to respond to all applicants. However, if you do not hear from us within 5 working days, please assume your application has been unsuccessful on this occasion.
Business Support Administrator in Bicester employer: Equation Recruitment
Join a well-respected building services and maintenance organisation in London, where your role as a Microsoft Dynamics Service Management Systems Administrator will be pivotal in enhancing operational efficiency. With a strong focus on employee growth, the company offers professional development opportunities, a supportive work culture, and a comprehensive benefits package including 25 days of annual leave, life assurance, and a pension scheme. This is an excellent opportunity to contribute to meaningful projects while enjoying a collaborative environment that values your expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing your experience in high-volume admin and customer service environments.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer enquiries or processed stock movements in previous roles. This will help demonstrate your methodical approach and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin and customer service experience, as well as any relevant software skills like MS Office or SAP.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Business Support Administrator role. Share specific examples of how you've excelled in similar roles and your passion for delivering outstanding customer service.
Showcase Your Communication Skills:Since you'll be the first point of contact for customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and professional language throughout your application to make a great impression.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people!
How to prepare for a job interview at Equation Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Administrator. Familiarise yourself with tasks like processing stock movements and handling customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, be prepared to share examples from your past experiences. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to thrive in a busy environment.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with MS Office and any relevant software, like SAP. If you have experience with these tools, mention it during the interview. If not, consider doing a quick online tutorial to get familiar with them. It shows you're proactive and ready to learn!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it makes for a more engaging conversation!
