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For Companies At a Glance
- Tasks: Manage client communications and support subcontractors and engineers in a dynamic environment.
- Company: A leading facilities maintenance company based in Winsford.
- Benefits: Supportive training, development opportunities, and a stable team atmosphere.
- Why this job: Join a friendly team and enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience and comfort with IT systems required.
- Other info: Great opportunity for growth in a collaborative work setting.
The predicted salary is between 30000 - 42000 £ per year.
A facilities maintenance company in Winsford is looking for a Helpdesk Administrator to manage communications with clients, subcontractors, and engineers. The role requires strong organizational skills, a confident manner in both telephone and written interactions, and the ability to prioritize multiple tasks.
Successful candidates will have previous experience in customer service or helpdesk capacity and be comfortable with IT systems. This position offers support, training, and development opportunities in a stable team environment.
Helpdesk Specialist — Facilities & Maintenance in Winsford employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Specialist — Facilities & Maintenance in Winsford
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills during the interview. You might want to share examples of how you've successfully managed multiple tasks in previous roles, especially in customer service or helpdesk settings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our team.
We think you need these skills to ace Helpdesk Specialist — Facilities & Maintenance in Winsford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves managing communications, make sure your written application reflects your confident manner. Use clear and concise language to demonstrate your ability to communicate effectively, just like you would in a helpdesk scenario.
Highlight Your Organisational Skills: We want to see how you prioritise tasks! In your application, mention any experiences where you successfully managed multiple responsibilities. This will show us that you can handle the busy environment of a Helpdesk Specialist.
Share Your Customer Service Experience: If you've got previous experience in customer service or a helpdesk role, shout about it! Include specific examples of how you’ve helped clients or resolved issues, as this is key for us when considering candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Equans
✨Know Your Stuff
Before the interview, make sure you understand the basics of facilities maintenance and helpdesk operations. Brush up on common IT systems used in the industry, as well as any specific software mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Your Communication Skills
Since the role involves a lot of communication with clients and subcontractors, practice your telephone and written communication skills. You could role-play with a friend or family member to simulate potential scenarios you might face. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your previous experience where you successfully juggled various responsibilities. This will demonstrate your ability to handle the demands of the Helpdesk Specialist role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team environment, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
