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- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Enjoy competitive pay, travel reimbursement, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and previous liaison experience are essential.
- Other info: Dynamic role with a chance to engage in community initiatives and support new team members.
The predicted salary is between 28800 - 43200 £ per year.
Contract: 12 months
Location: Warwick, UK (on-site)
Role type: Full time
Company Overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations.
Job Summary: We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies.
What You’ll Do:
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You:
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer.
- Strong presentation skills.
- Ability to work on own initiative.
- Knowledge of decarbonisation retrofit works and the associated requirements/processes.
- Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel).
- Previous liaison officer experience.
What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer in Warwick employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching EQUANS and their projects. Understand their values and how they approach customer care. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Try mock interviews with friends or family to get comfortable with discussing your experience and handling tricky questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the EQUANS team.
We think you need these skills to ace Resident Liaison Officer in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience and skills that match the job description, especially your communication and customer care abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage resident relationships and resolve issues effectively.
Showcase Your Communication Skills: Since this role requires excellent interpersonal skills, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with EQUANS' projects and their approach to customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you handle complaints and ensure clear communication throughout a project.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes. During the interview, share these examples to highlight your proactive approach and ability to manage customer queries effectively. This will show that you can handle the challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects at EQUANS. This not only shows your interest but also helps you gauge if the company is the right fit for you.
