Soft Service Supervisor

Equans is looking for a Soft Service Supervisor to join our team covering multiple Schools across the Birmingham area. Based out of Coleshill Office, Coleshill, Birmingham, B46 1JU you will work 37.5 hours a week on a permanent basis. On offer is a salary of £30,000.00 per annum and benefits package.

Shift Pattern: Monday to Friday split shift 6am – 10.30am and 15.00pm – 18.00pm.

For this role you must undergo a DBS clearance; therefore the ability to pass is essential. A Valid Full Driving Licence is Essential.

What will you deliver?

• Responsible for ensuring the provision of a safe and high quality cleaning service across the schools campus that enables the delivery of a safe, sanitary, clean and tidy environment consistent with the education function.
• Ensure appropriate cleaning frequencies are in place as per contractual requirement and to suit the needs of the core services, and conduct the cleaning of all areas in such a way as to enable all users of the building to do so safely and hygienically whilst promoting a positive image of the schools to all its users.
• Manage all aspects of the cleaning staff on site in the delivery of the cleaning services as required, including such areas as inductions, training, monitoring, time and attendance management, performance management, stock control, health and safety, complaints and auditing.
• Supervise, motivate, and support the cleaning team for your specified sites to deliver a high-quality service in line with contract requirements.
• Manage staff recruitment, induction, training, rotas, and cover to ensure effective staffing for all cleaning duties, including periodic and deep cleans.
• Monitor performance by conducting regular cleaning audits, managing open jobs to prevent SLA failures, and providing prompt responses and solutions to service issues.
• Ensure all work complies with health & safety policies, statutory requirements, and company procedures, including conducting management safety visits and associated reporting.
• Oversee management, safe use, storage and stock control of cleaning equipment, materials, and consumables, reporting any hazards or property damage as needed.
• Complete and submit timesheets and absence records promptly, maintaining clear communication with management and stakeholders.
• Undertake any other reasonable tasks as required by line management.

What We Offer

• Paid days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Accessibility, Encompass, RISE, Women Together, Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Ability to successfully complete an Enhanced DBS check in line with contract requirements.
• Proven experience supervising cleaning services, with strong knowledge of cleaning techniques, substances, and industry standards.
• Excellent organisational and time management skills, with the ability to prioritise multiple tasks effectively.
• Demonstrates strong teamwork skills and collaborates well with colleagues.
• Flexible and adaptable approach to work, including the ability to cover additional hours when required (e.g., sickness or annual leave).
• Effective communicator, able to interact professionally with colleagues, clients, and members of the public.
• Committed to complying with Health & Safety policies, including wearing protective clothing and following all company and client safety procedures.

Equality and Diversity

We encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role.