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- Tasks: Support residents and clients in social housing projects, ensuring a smooth customer experience.
- Company: Equans, a leader in energy and facilities management with a community focus.
- Benefits: Competitive salary, 24 days leave, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: Experience in customer service or housing support, with excellent communication skills.
- Other info: Join a dynamic team dedicated to sustainable community support and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers helping to minimise disruption, manage expectations, and maintain strong relationships within the local community.
Key Responsibilities
- Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
- Work closely with site managers and supervisors to ensure residents' needs are understood and met.
- Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
- Attend and support resident meetings, open days, and community engagement events.
- Keep accurate records of resident interactions, access arrangements, and any special requirements.
- Ensure residents' homes are treated with care and respect during all works.
- Promote Equans' commitment to excellent customer service and community partnership.
Who You Are
- Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
- Excellent communication and interpersonal skills, with the ability to build trust quickly.
- Organised and proactive, able to manage multiple tasks and priorities effectively.
- Empathetic and patient, with a professional and approachable manner.
- Confident working independently and as part of a wider site/project team.
- Strong IT and administrative skills for managing resident data and communications.
What We Offer
- Competitive salary and benefits package
- 24 days annual leave + bank holidays
- Pension scheme and life assurance
- Employee benefits platform with discounts and wellbeing support
- Opportunities for professional development and career progression within Equans
Who We Are
At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project.
Resident Liaison Officer in Slough employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and regeneration sectors. Attend local events or community meetings where you can meet potential employers and showcase your skills as a Resident Liaison Officer.
✨Tip Number 2
Be proactive in your job search. Don’t just wait for roles to be advertised; approach companies directly, especially those like Equans that align with your values. Show them how you can contribute to their mission of excellent customer service.
✨Tip Number 3
Prepare for interviews by researching common questions for Resident Liaison Officers. Think about your past experiences and how they relate to the key responsibilities mentioned in the job description. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Equans and making a difference in the community.
We think you need these skills to ace Resident Liaison Officer in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on, especially in social housing or regeneration.
Showcase Your Communication Skills: Since this role is all about building relationships, emphasise your excellent communication skills. Share examples of how you've effectively managed resident interactions or resolved complaints in the past.
Be Organised and Proactive: Demonstrate your organisational skills by outlining how you manage multiple tasks. Mention any tools or methods you use to keep track of appointments and resident needs, as this will show us you're ready for the fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with Equans' projects and values, especially their commitment to customer service and community engagement. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to discuss how you would keep residents informed and engaged throughout projects.
✨Demonstrate Empathy and Patience
Equans values empathy and a professional approach. Think of scenarios where you've had to be patient and understanding, especially in challenging situations. Share these stories during your interview to highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project expectations, and how Equans measures success in resident engagement. This shows you're not just interested in the job, but also in how you can contribute to their mission.
