At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Join Equans, a leader in customer care and community engagement.
- Benefits: Competitive salary, company vehicle, gym discounts, and 24 days leave.
- Other info: Access to diverse employee networks and continuous learning opportunities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in customer service and knowledge of construction or social housing.
The predicted salary is between 30000 - 40000 £ per year.
Equans is looking for a Customer Liaison Officer to join our team in Long Bennington, Lincolnshire on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
- 24 days annual leave (plus public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous experience within a customer service based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarisation of GDPR regulations.
- Computer literate in MS office.
For this role, you must have evidence of the right to work in the UK.
Customer Liaison Officer in Skegness employer: Equans
Equans is an exceptional employer, offering a supportive work culture in Long Bennington, Lincolnshire, where employees can thrive in their roles as Customer Liaison Officers. With a competitive salary, comprehensive benefits package, and numerous opportunities for professional development, Equans prioritises employee satisfaction and growth. The company fosters a diverse and inclusive environment, encouraging collaboration and community engagement, making it a rewarding place to build a meaningful career.
