At a Glance
- Tasks: Coordinate helpdesk operations and manage maintenance requests with a focus on excellent customer service.
- Company: Join EQUANS, a dynamic company committed to innovation and teamwork.
- Benefits: Enjoy 24 days annual leave, gym discounts, and a supportive work environment.
- Other info: Access to employee networks and a 24/7 support programme for your wellbeing.
- Why this job: Be part of a team that values your growth and offers diverse learning opportunities.
- Qualifications: Must have 3 GCEs at Grade C or above and customer service experience.
The predicted salary is between 30000 - 40000 € per year.
EQUANS is looking for a Service Coordinator – Helpdesk to join our team on our HMCTS contract based in Stoke‑on‑Trent (ST4) on a 12 month fixed‑term contract. This full‑time role works 40 hours per week (8 hours per day, 08:00–16:30, Monday to Friday with a 30 minute unpaid break) and offers a competitive salary and benefits package.
Responsibilities
- Deliver excellent administration skills, including email and admin.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Plan and dispatch maintenance works to a number of engineers, sub‑contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Prioritise tasks and manage workload effectively.
- Ensure accuracy in data entry, documentation, and reporting.
- Keep track of service requests, maintain records, and follow established processes.
Benefits
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Programme and access to mental wellbeing app.
Qualifications
- Hold 3 GCE’s at Grade C or above or equivalent
- Customer service experience
- Knowledge of FM helpdesk operations
- Ability to manage workloads effectively
- Good written and verbal communication skills
- Self‑motivated, professional and enthusiastic
- Positive team member with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast‑paced environment
For this role you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check.
Service Co-ordinator - Helpdesk - 12 month FTC employer: Equans
EQUANS is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Stoke-on-Trent. With a competitive salary, generous benefits including 24 days of annual leave, and access to various employee networks, we foster an inclusive environment where every team member can thrive. Join us for a rewarding career with ample opportunities for learning and development, all while making a meaningful impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator - Helpdesk - 12 month FTC
✨Tip Number 1
Get to know the company! Research EQUANS and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service coordination and helpdesk operations. Mock interviews with friends or family can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Co-ordinator - Helpdesk - 12 month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your admin skills and how you've managed workloads effectively in the past.
Show Off Your Communication Skills:Since good written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Coordinator – Helpdesk. Familiarise yourself with the CAFM system and how it relates to planning and dispatching maintenance works. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Admin Skills
Since this role requires excellent administration skills, be prepared to discuss your experience with email management and documentation. Bring examples of how you've maintained records or improved processes in previous roles. This will demonstrate your ability to handle the administrative aspects of the job effectively.
✨Demonstrate Your Customer Service Experience
Customer service is key for this position, so think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your problem-solving skills and your ability to manage workloads under pressure.
✨Emphasise Teamwork and Initiative
This role requires a positive team member who can also work independently. Prepare to discuss how you've collaborated with others in past roles while also taking the initiative when needed. This balance is crucial, especially in a fast-paced environment like the one described in the job listing.
