At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Join Equans, a company that values diversity and inclusion.
- Benefits: Competitive salary, company vehicle, gym discounts, and 24 days annual leave.
- Other info: Access to employee networks and continuous learning opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in customer service and basic construction knowledge required.
The predicted salary is between 30000 - 40000 € per year.
Equans is looking for a Customer Liaison Officer to join our team in Seaham on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous experience within a customer service based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarisation of GDPR regulations.
- Computer literate in MS office.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Customer Liaison Officer in Seaham employer: Equans
Equans is an exceptional employer, offering a supportive and inclusive work culture in Seaham, where every voice is valued. With a competitive salary, comprehensive benefits package, and numerous opportunities for professional growth, employees can thrive both personally and professionally while making a meaningful impact in the community. Join us to be part of a diverse team that prioritises employee wellbeing and development, ensuring you feel empowered and engaged in your role as a Customer Liaison Officer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Seaham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Equans. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Equans and understanding their values. Be ready to discuss how your experience aligns with their mission of customer satisfaction and community engagement.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to convey information clearly and empathetically. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Equans team.
We think you need these skills to ace Customer Liaison Officer in Seaham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a Customer Liaison Officer, strong communication is key. Use your application to demonstrate how you've effectively managed relationships with clients or residents in the past. We love seeing examples of how you've kept people informed and satisfied!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity and want to quickly understand why you're the right fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Equans
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with Equans' values, the construction and social housing sectors, and the importance of customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and any resident liaison experience. Think about situations where you successfully managed customer expectations or resolved issues, as these stories will resonate well with the interviewers.
✨Engage with the Interviewers
Don’t just wait for questions to be asked; engage with the interviewers. Ask insightful questions about the company culture, the team you'll be working with, and how they measure customer satisfaction. This shows that you’re proactive and genuinely interested in the role.
✨Be Yourself
Equans values diversity and inclusion, so don’t be afraid to let your personality shine through. Be authentic in your responses and share what makes you unique. This will help you connect with the interviewers and demonstrate that you’d fit well within their welcoming workplace.
