Account Manager - Salford Royal Hospital

Equans is looking for an Account Manager to join our team at Salford Royal Hospital on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The primary role of the Account Manager is to work with and report to the Accounts Director, supporting the Commercial and Finance teams to produce measurable, continuous improvement to the performance of Salford Royal Hospital.

What will you deliver?

• Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets.
• Provide leadership and guidance to the team to increase performance through consistency and innovation.
• Responsible for day-to-day operations.
• Support the Performance Manager and Head of Technical on monthly deduction and service reports, daily/weekly updates, and other reports as required.
• Identify and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice in relation to payment mechanism deductions.
• Develop, agree, and review processes necessary to deliver the contract.
• Pro-actively offer solutions to improve performance, including implementation of action/improvement plans where required.
• Undertake root-cause and trend analysis of performance data, ascertaining trends and documenting improvement actions developed with service managers to address challenges, variances, or risk.
• Develop working relationships with key clients and improve communication with the team and all other members of staff.
• Liaise with the team to communicate key areas of focus.
• Liaise with the Head of Technical to act as a point of escalation for any unforeseen failures.
• Hold regular meetings with key stakeholders to ensure that key topics are discussed, and potential problems are highlighted to minimise service failures.
• Support with governance of works.
• Adhere to the company code of values and manage any non-conformance through agreed processes.

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• ONC/HNC or equivalent experience in Facilities Management
• IOSH Managing safely or similar H&S qualification
• Experience of managing staff/projects within a PFI environment and of liaising directly with the client
• Legal or commercial qualifications and/or experience of commercial matters in PFI contract operations
• Commercial awareness of key contractual documents
• Experience of service delivery to a high standard and the ability to work under their own initiative.
• Understanding and knowledge of Payment Mechanism
• Experience of reporting, data and trend analysis, including running/reviewing paymech reports and monthly performance reports
• Strong communication and presentation skills
• Good IT skills including Microsoft Word, Excel, CAFM packages

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do; should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.