At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Full-time role with competitive pay and travel reimbursement.
- Other info: Opportunity to grow in a dynamic environment focused on net zero initiatives.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and previous liaison experience required.
The predicted salary is between 36000 - 60000 £ per year.
Contract: 12 months
Location: Warwick, UK (on-site)
Role type: Full time
Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations.
Job Summary: We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies.
What You’ll Do:
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You:
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer.
- Strong presentation skills.
- Ability to work on own initiative.
- Knowledge of decarbonisation retrofit works and the associated requirements/processes.
- Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel).
- Previous liaison officer experience.
What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer in Royal Leamington Spa employer: Equans
EQUANS is an exceptional employer, offering a dynamic work environment in Warwick where you can make a real impact on community engagement and sustainability. With a strong focus on employee development, you will have access to numerous growth opportunities within a supportive culture that values collaboration and innovation. Join us in our mission to support the transition to net zero while enjoying competitive benefits and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching EQUANS and their projects. Understand their values and how they approach customer care. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Role-play with a friend or record yourself to refine your delivery and ensure you come across as confident and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EQUANS team.
We think you need these skills to ace Resident Liaison Officer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience and skills, especially in communication and customer care, as these are key for us at EQUANS.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed resident relations or resolved issues in the past.
Show Off Your Communication Skills:Since this role is all about communication, make sure your application reflects your writing skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with EQUANS' projects and their approach to customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you handle complaints and ensure clear communication throughout a project.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes. During the interview, share these examples to highlight your ability to manage customer queries and complaints professionally, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to resident engagement and community initiatives. This shows your enthusiasm for the role and helps you assess if EQUANS is the right fit for you.
