At a Glance
- Tasks: Manage site access, perform maintenance, and ensure safety at Highbury Grove School.
- Company: Join EQUANS, a forward-thinking company dedicated to community and safety.
- Benefits: Enjoy competitive salary, annual leave, gym discounts, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent support networks.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Customer service experience and basic computer skills are a plus.
The predicted salary is between 30810 - 30810 £ per year.
EQUANS is recruiting for a Premises Assistant to join the team in Highbury Grove School, Islington, London N5 2EQ. This is a permanent full‑time role working 37.5 hours per week. On offer is a salary of £30,810.00 per annum and benefits package.
Shift Times
- Monday to Friday 6.30‑14.30 – 30 minutes break
- Monday to Friday 8.30‑16.30 – 30 minutes break
- Monday to Friday 10.30‑18.30 – 30 minutes break
Responsibilities
- Manage site access and safety
- Perform routine maintenance and repairs
- Conduct regular equipment and safety checks
- Maintain records
- Liaise with contractors
- Support customer service
- Provide cover for the Premises Manager when required
Benefits
- Paid days annual leave (plus public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks including Accessibility, Encompass, RISE, Women Together, Working Parents, and Young Professionals
- 24/7 Employee Assistance Program and access to mental wellbeing app
Qualifications & Experience
- Experience in a customer‑facing role is desirable
- Good reading and writing skills
- Basic computer literacy or willingness to train as required
- Knowledge of health and safety
Equal Opportunity
We encourage applications from women, ethnically diverse individuals and people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role, you must have evidence of the right to work in the UK.
Premises Assistant employer: Equans
EQUANS is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package, including generous annual leave, gym membership discounts, and access to various employee networks, staff are encouraged to thrive both personally and professionally in the vibrant community of Islington.
StudySmarter Expert Advice🤫
We think this is how you could land Premises Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Premises Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans:Your cover letter is your chance to shine! Tell us why you want to work at Equans specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans!
How to prepare for a job interview at Equans
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
