Head of Environment and Soft Facilities Management in Portsmouth

Equans is looking for a Head of Environment and Soft Facilities Management to join the team at Queen Alexandra Hospital in Portsmouth on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Head of Environment and Soft Facilities Management will provide strategic and operational leadership across all Soft FM and Environmental services, ensuring the effective delivery of contractual, financial, quality, safety and compliance objectives. The role is accountable for service performance within a complex healthcare environment, including stakeholder management, operational governance, resource deployment and continuous improvement across multiple service streams.

The postholder will require extensive knowledge of Soft FM services, including catering, cleaning, logistics and user-focused services, together with a strong understanding of Health & Safety legislation, ISO standards, Food Safety and sector-specific compliance requirements. The role also requires a proven track record in financial management, budgeting and commercial contract delivery, alongside the ability to lead large teams by example and demonstrate servant leadership behaviours at all times.

What will you deliver?

• Overall responsibility for the leadership, welfare, development, engagement and performance of Soft FM and Environmental teams, headcount responsibility: 950 direct and indirect reports
• Ensure the effective delivery of all Soft FM and Environmental services in line with contractual KPIs, service level agreements and client expectations
• Provide strategic and operational leadership across a large, multi-service portfolio, ensuring services are delivered safely, efficiently and to the required quality standards
• Proactively manage service performance, operational risk and emerging challenges to maintain business continuity, resilience and service excellence
• Develop and implement service improvement, innovation and efficiency initiatives that support continuous improvement and value delivery
• Lead, manage and develop Soft FM and Environmental teams, ensuring effective workforce planning, performance management, succession planning and employee engagement
• Build and maintain effective relationships with clients, stakeholders, partners and internal teams, using strong communication, influencing and negotiation skills
• Act as the senior escalation point for service issues, ensuring the timely resolution of customer complaints, operational challenges and performance concerns
• Manage budgets, financial performance and P&L delivery, ensuring robust cost control, forecasting, commercial awareness and effective resource utilisation
• Budget responsibility: £40 million
• Ensure compliance with Health & Safety, Food Safety, regulatory and ISO standards, supported by robust policies, procedures, audits and assurance processes
• Lead quality assurance, auditing, governance and continuous improvement activity across the service portfolio. Ensure robust reporting processes are in place and provide accurate management information to support decision-making, contract governance and performance management
• Act as a subject matter expert in Catering and Soft FM service delivery, advising on best practice, operational effectiveness and service improvement
• Number of service streams: 12 Soft Services and 2 Environmental service lines
• Responsible for budget control, forecasting, cost improvement plans, retail income growth and delivery of financial targets
• Ensure all equipment and assets are maintained, compliant and managed in line with ISO standards, operational requirements and contractual obligations

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Significant experience in a senior Facilities Management role within a complex, multi-service environment, such as healthcare, PFI or a large-scale operational site
• Proven experience managing multi-disciplinary Soft FM services, including cleaning, catering, portering, logistics and other user-focused services
• Strong financial management experience, including budget control, forecasting, cost management and P&L accountability
• Demonstrable leadership experience managing large teams through multiple layers of management. Experience managing contractual performance against KPIs, SLAs and service specifications
• Strong working knowledge of Health & Safety legislation, Food Safety compliance frameworks, regulatory requirements and quality standards, including ISO standards
• Experience managing employee relations matters in line with company policies and employment best practice. Excellent stakeholder management skills, including senior client-facing experience and the ability to influence at all organisational levels
• Ability to analyse performance data, identify trends and drive continuous improvement initiatives
• This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.