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- Tasks: Provide top-notch customer support and manage requests efficiently.
- Company: Join a dynamic team focused on delivering excellent service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a difference by helping clients and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to grow within a collaborative and fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Main Purpose of Job: To provide a customer focused Help Desk service, supporting the needs of the client, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner.
Main Duties & Responsibilities:
- Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails.
- Ensure that the relevant information is accurately logged into the Computer Aided Facilities Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate department for action. Provide the caller/department with a task number.
- Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion.
- Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks.
- Responsible for passing on instructions to facilities staff, recording such action in response to calls, requests etc. enabling staff to meet the performance targets of the contract.
- Support the coordinated response to emergencies in a timely and professional manner.
- Assist with the training of new team members.
- Maintain Confidentiality - the Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence. You are particularly required to note that all information about patients is always to be classified as confidential.
- To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
- To comply with the Company's Policies, Management Plans and Procedures.
- To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department/Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.
Essential:
- Understanding of and ability to deliver good customer service.
- Good written and verbal communication skills.
- High degree of attention to detail.
- Ability to work under pressure and manage conflicting priorities.
- Ability and willingness to work as part of a team.
Desirable:
- Previous experience of in a customer service/call centre role.
- Previous experience of using a CAFM system (in this case Maximo).
Helpdesk Administrator in Oxford employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Oxford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully handled customer requests or complaints. This will demonstrate your capability to manage tasks under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Helpdesk Administrator role!
We think you need these skills to ace Helpdesk Administrator in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Team Spirit: We’re looking for someone who can work well with others, so share examples of how you’ve collaborated in previous roles. Whether it’s training new team members or managing tasks together, let us know how you contribute to a positive team environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Equans
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or complaints in the past. This will show that you understand the importance of providing a great service and can handle pressure.
✨Familiarise Yourself with CAFM Systems
If you have experience with Computer Aided Facilities Management (CAFM) systems, like Maximo, make sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would adapt to using one. This shows initiative and readiness to learn.
✨Demonstrate Attention to Detail
Since this role requires a high degree of attention to detail, think of specific instances where your attention to detail made a difference. Whether it was logging information accurately or ensuring tasks were completed on time, having concrete examples will help you stand out.
✨Show Team Spirit
This job involves working as part of a team, so be ready to talk about your teamwork experiences. Share how you’ve collaborated with others to achieve goals or support colleagues, especially in high-pressure situations. It’s all about showing that you can contribute positively to the team dynamic.