At a Glance
- Tasks: Manage job flows, handle calls, and ensure customer satisfaction in a school environment.
- Company: Equans, a leader in facilities management with a focus on community impact.
- Benefits: Competitive salary, 24 days annual leave, employee discounts, and learning opportunities.
- Why this job: Join a dynamic team and make a difference in local schools while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Equans is seeking a Helpdesk & Contract Administrator to work permanently on our Birmingham schools contract in Coleshill, Birmingham. This full-time role requires managing job flows, receiving calls, and ensuring customer satisfaction. You will also handle scheduling and inputting details into a CAFM system.
We offer a competitive salary and a benefits package including 24 days annual leave, employee discounts, and a variety of learning opportunities.
Applicants should have strong IT skills and communication abilities.
On-Site Helpdesk & Contract Administrator employer: Equans
Equans is an excellent employer, offering a supportive work culture that prioritises employee satisfaction and growth. With a competitive salary and a comprehensive benefits package, including 24 days of annual leave and access to various learning opportunities, employees are encouraged to develop their skills while contributing to the success of our Birmingham schools contract. Working in Coleshill provides a vibrant community atmosphere, making it an ideal location for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Helpdesk & Contract Administrator
✨Tip Number 1
Make sure you know the ins and outs of the job description. We want to see how your skills match up with what Equans is looking for, so highlight your IT skills and communication abilities in conversations.
✨Tip Number 2
Practice your phone etiquette! Since you'll be receiving calls as part of the role, we suggest doing some mock calls with friends or family to get comfortable with handling customer queries.
✨Tip Number 3
Show your enthusiasm for the role during interviews. We love candidates who are genuinely excited about helping others and ensuring customer satisfaction, so let that passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace On-Site Helpdesk & Contract Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience for the Helpdesk & Contract Administrator role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your IT and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Birmingham schools contract. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Customer Service Skills:Since customer satisfaction is key in this role, make sure to include examples of how you've successfully managed customer interactions in the past. We want to know how you handle calls and ensure a smooth job flow!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpdesk & Contract Administrator. Familiarise yourself with job flows, customer satisfaction metrics, and the CAFM system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your technical abilities. Bring examples of how you've used IT systems in previous roles, especially in managing schedules or handling customer queries. If you have experience with CAFM systems, definitely highlight that!
✨Demonstrate Your Communication Skills
As you'll be receiving calls and interacting with customers, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with responding to customer inquiries.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the Birmingham schools contract and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
