At a Glance
- Tasks: Support planning and customer service by handling interactions and maintaining records.
- Company: Join EQUANS, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy 24 days leave, pension scheme, and discounts on major brands.
- Other info: Great opportunities for learning and career growth await you!
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong organisational skills and a professional attitude required.
The predicted salary is between 30000 - 40000 € per year.
EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full‑time role working 37 hours per week. On offer is a competitive salary and benefits package.
General Overview
The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities.
Duties include:
- Responding to phone calls and email requests.
- Maintaining customer service records via the CAFM system.
- Planning in operatives works and updating diaries.
Key Accountabilities
- Confirming and booking appointments through Equans IT system currently Castleton Maintain.
- Raising and updating support tickets to enable tracking and resolution of customer requests.
- Investigating and resolving customer complaints and closing out support tickets.
- Ensuring Customer Service Level Agreements have been met.
- Maintaining a database of customer information.
- Escalating and liaising with appropriate teams when necessary.
- Arranging follow on appointments for any jobs not completed on first visit.
- Closing jobs in the system complete or cancelled as the day unfolds.
- Communication with operatives / Engineers on site.
- Written and verbal communication with MCC / Northwards.
- Dealing with various inboxes.
- Customer Satisfaction surveys.
- Work in any workstream as required.
- Any administration task to support the role.
Quality Standards and Administration
- Compliance with Equans procedures and processes.
- Maintain and care for all Equans property.
- To wear appropriate clothing / uniform.
- To ensure areas of work left clean and tidy at the end of the day.
- Liaison with all stakeholders.
- Material coordination.
- Ensure accurate / timely completion of any relevant documentation.
- To oversee/assist in the training of new starters as required.
- Any other reasonable management request.
What can we offer you?
- Pension Scheme.
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
Who are we looking for?
Skills and Abilities
- Excellent organisational skills.
- Ability to deliver high quality Customer service.
- Ability to communicate professionally at all levels.
- Current and valid Full & Clean UK driving license.
- Professional attitude and approach to work.
- Ability to competently operate IT packages eg. MS office.
Experience
- Experience of Partnership arrangements.
- Experience of Responsive Repairs or service contacts.
- Understanding of local government and RSL’s.
- Understanding of an appointment process.
- Previous Planning experience.
Key Attributes
- Self‑motivated.
- Enthusiastic.
- Flexible & adaptable.
- Good communicator.
- Ability to work both alone and as part of a team.
- Well presented.
- Reliable.
- Polite and courteous.
- Customer Care focused.
- Professional attitude to work.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Planner in Oldham employer: Equans
EQUANS is an exceptional employer, offering a supportive work environment in Oldham where employees can thrive. With a strong focus on employee wellbeing, we provide a comprehensive benefits package including a pension scheme, generous annual leave, and access to mental health resources. Our commitment to professional development ensures that team members have ample opportunities for growth through training and qualifications, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Planner role. Keep it concise and focus on your organisational skills and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Planner in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planner role. Highlight your organisational skills and any relevant experience in customer service or planning. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Planner position. Be sure to mention your enthusiasm for the role and how your background aligns with our needs at EQUANS.
Showcase Your Communication Skills:Since the role involves a lot of communication, make sure your application reflects your ability to communicate professionally. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role at EQUANS. Familiarise yourself with their IT systems like Castleton Maintain and the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or improved customer satisfaction. This will demonstrate your ability to deliver high-quality service, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview, especially around planning and problem-solving. Practice how you would handle situations like scheduling conflicts or customer complaints. This will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the tools they use for planning, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
