At a Glance
- Tasks: Support planning and customer service by managing appointments and customer interactions.
- Company: Join EQUANS, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, 24 days leave, and gym discounts.
- Other info: Permanent full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customer experiences while developing your organisational skills.
- Qualifications: Strong communication skills and a full UK driving license required.
The predicted salary is between 25000 - 32000 € per year.
EQUANS is seeking a Planner based in Oldham for a permanent full-time position. The Planner will support the planning and customer service team, handling customer interactions via phone, email, and portal activities.
Responsibilities include:
- Confirming appointments
- Maintaining service records
- Managing customer satisfaction
Ideal candidates will demonstrate excellent organization and communication skills, and have a full UK driving license.
The role offers a competitive salary and various benefits including a pension scheme, 24 days of annual leave, and gym membership discounts.
Customer Service & Scheduling Planner in Oldham employer: Equans
EQUANS is an excellent employer that values its employees by fostering a supportive work culture in Oldham, where teamwork and communication are at the forefront. With competitive salaries, a comprehensive benefits package including a pension scheme and generous annual leave, as well as opportunities for personal and professional growth, EQUANS is committed to ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Scheduling Planner in Oldham
✨Tip Number 1
Get to know the company! Research EQUANS and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and emails.
✨Tip Number 3
Be organised! Create a checklist of the key points you want to discuss during your interviews. This will help you stay on track and ensure you cover everything important about your experience and skills.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team at EQUANS.
We think you need these skills to ace Customer Service & Scheduling Planner in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves handling customer interactions, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Be Organised:As a Planner, organisation is key! In your application, mention any experience you have in managing schedules or records. This will show us that you’re ready to keep everything running smoothly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific responsibilities from the role that excite you and how your skills align with them.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Equans
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer interactions, especially over the phone and via email. Think of examples from your past experiences that showcase your ability to maintain customer satisfaction.
✨Demonstrate Your Organisational Skills
As a Planner, organisation is key. Prepare to talk about how you manage your time and tasks effectively. You might want to bring along a planner or digital tool you use to keep track of appointments and deadlines, as this can show your proactive approach.
✨Familiarise Yourself with EQUANS
Do some research on EQUANS and their values. Understanding their mission and how they operate will help you tailor your answers to align with what they’re looking for in a candidate. It also shows genuine interest in the company, which can set you apart.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the role and the team. This could be about how success is measured in the position or what a typical day looks like. It shows you're engaged and serious about the opportunity.
