At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Travel expenses covered, dynamic work environment, and opportunities for personal growth.
- Other info: Full driving licence needed; enjoy a collaborative team atmosphere.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Resident Liaison Officer
- Role type: Contract (1 Month)
- Company's overview
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables.
EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations.
EQUANS is a Bouygues group company.
Job Summary
We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects.
To deliver exemplary customer care and communication throughout the delivery of a project.
To assist in the smooth running of contracts by delivering a consistent service across the region.
To understand, implement and adhere to the company H&S policies.
The role involves travelling to various locations across Lincolnshire, with the office based in Newark.
A full driving licence and access to your own car are essential, and travel expenses can be claimed.
The successful candidate will be supporting a bathroom and kitchen replacement project and must have previous experience as a Resident Liaison Officer (RLO), with a strong background in engaging with customers, liaising with site teams, and managing customer relationships.
Strong communication skills are essential for the role, and a DBS check will be required.
What You'll Do
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalated concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/Share Point).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer
- Strong presentation skills
- Ability to work on own initiative
- Knowledge of decarbonisation retrofit works and the associated requirements/processes
- Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel)
- Previous liaison officer experience
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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Resident Liaison Officer in Newark on Trent employer: Equans
EQUANS is an excellent employer, offering a supportive work culture in the heart of Westminster where you can thrive as a Fabric & Carpentry Maintenance Technician. With generous benefits such as 24 days of annual leave, life cover, and opportunities for career development, we prioritise employee growth and satisfaction, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Newark on Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Equans.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Equans. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison Officer in Newark on Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Equans.
How to prepare for a job interview at Equans
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Equans's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Equans offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
