Performance & Support Services Manager in Manchester

Equans is looking for a Performance & Support Services Manager to join the team at Manchester Joint Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The candidate will be responsible for performance management and reporting for all aspects of the MJH Lifecycle Account, including PMO, Health & Safety, Sustainability, Technical Compliance, Finance, HR and Procurement, to produce measurable, continuous improvement to the performance of the account. A key responsibility will also be to develop and implement transformation programmes to deliver business improvements.

What will you deliver?

• Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets.
• Provide leadership and guidance to the team to increase performance through consistency and innovation.
• Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance, coordinating with the site based PMO and technical resources.
• Support the Account Direct/Site Leadership team by producing service reports, daily/weekly updates, and other reports as required.
• Be the Site Leadership team lead for sustainability, engaging with central sustainability support functions and delivering tangible and measurable sustainability benefits.
• Monitor performance of the account daily to identify trends and minimise failures by providing advice, feedback and updates to the team in the promotion of best practice.
• Develop, agree and review processes necessary to deliver the account more effectively.
• Provide and deliver monthly performance reports.
• Identify issues and pro-actively offer solutions to improve performance, including implementation of action/improvement plans where required.
• Undertake root-cause and trend analysis of performance data, ascertaining trends and documenting improvement actions developed with service managers to address challenges, variances or risk.
• Develop working relationships and improve communication with the team and all other members of staff.
• Initiate and manage roll-out of companywide initiatives to site based staff, encouraging and maximizing team participation.
• Interact with Senior Managers and Directors within Equans and Client and attend meetings as required.
• Be point of contact and provide advice on day-to-day account performance queries.
• Take ownership of client complaints and queries and follow through to resolution.

What can we offer you?

• 25 days annual leave (+ public holidays).
• Life Cover equivalent to 2 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective or individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.
• 24/7 Employee Assistance Program and access to a mental wellbeing app.

Who are we looking for?

• Demonstrable practical knowledge of facilities management operations and transformational programme management.
• IOSH Managing Safely.
• Previous experience in a similar role.
• Demonstrable experience of budget and expenditure management.
• Desirable experience within Power BI, Maximo, CAFM.
• Desirable experience with PFI.
• Desirable experience working with projects.

This role includes a DBS Standard check; therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

Equal Opportunities and Diversity

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, and if you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents and Young Professionals.