Senior Operations Manager Security in London

Equans is looking for a Senior Operations Manager Security to join the team in London on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The post holder will lead and enhance the reputation of the Security, Reception and Support Services including Helpdesk and Pass Office on the 2MS contract. They will ensure the effective delivery of services including Security, Reception and Support Services across the contract and co-ordinate their work to provide exemplary service provision to the Authority against the requirements of the PFI contract.

To operate profit centres with commercial and financial expediency to ensure optimum efficiency. To oversee the population of the Monthly Performance report and KPIs for the contract.

We are looking for an individual with proven management experience of security operations in a blue-chip corporate environment or within central government and previous experience and in-depth knowledge of industry standards and legislation, including SIA licensing, Government security clearances and NPSA. Someone who is focused on delivering the security services to meet all contractual, client, customer, and company expectations. Excellent team leadership skills with experience of integrating teams and improving efficiency. Previous contract management experience would be advantageous. The post holder must be a holder or able to attain an SIA licence.

What will you deliver?

• To be responsible for the delivery of all associated Security services (Security, Reception and sub-contracted services) together with Helpdesk and Pass office in line with contract specification and to meet the requirements of all performance measuring criteria (SOPs/AIs/KPIs).
• To be accountable for the service delivery of the services under remit in accordance with business systems, such as quality assurance, environmental management system, financial systems, administration and policies.
• To ensure that all services are delivered to the specification of the 2 Marsham Street PFI contract ensuring all changes, developments and additional services are recorded accordingly with the commercial activity of the contract.
• To be an integral part of the Senior Management team at 2 Marsham Street contract and work alongside the GM and SMT in a manner consistent with the Company's mission, aims, beliefs and FM best practice. Deputise for the GM as required.
• Work collaboratively with the Authority Estates team, Government Department Security and the SPV to ensure the service delivered meets with the expectations of all stakeholders.
• To be responsible for monitoring and tracking of relevant Key Performance Indicators and the self-reporting protocols of the Security service in accordance with PFI contract.
• To be responsible for ensuring that all customer facing services meet the Authority's expectations, within contract and budget parameters. Lead and manage customer contact, to ensure that the highest standards of quality, customer care, pro-activity and professionalism are delivered.
• To be responsible for the financial performance of the services under remit as defined by line management, against budget and procedures. Prepare, manage and achieve annual budget for services.
• To effectively manage all HR related issues for staff ensuring close liaison with the contract's HR Manager to ensure that all issues are dealt with in accordance to company procedures and timescales. i.e. Sickness, Disciplinary, Appraisals, Recruitment and Welfare.
• To establish and maintain a training and development plan on an individual level and strategic organisational level.
• To ensure the effective management of items such as COSHH, PPE and H&S ensuring industry legislation and company quality systems are adhered to and that these areas are managed to the very highest standard at all times.
• To conduct meetings with the client and staff as required by the specification of the contract and by the GM on a regular basis.

What can we offer you?

• 25 days annual leave (+ public holidays).
• Life Cover equivalent to 2 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Holder of government security clearance.
• Previous experience of client negotiation, monitoring key performance indicators.
• A good understanding of security access systems.
• Previous experience of managing a large number of varied staff and dealing effectively with recruitment and selection, performance management, absence management issues etc.
• Proven experience and in-depth knowledge of industry standards and legislation, including SIA licensing, Government security clearances and NPSA.
• Proven management experience of security operations in a blue-chip corporate environment or within central government.
• Focused on delivering the security services to meet all contractual, client, customer, and company expectations.
• Budgetary experience and responsibility for management of a budget >£3 million with proven commercial acumen. Financially driven with ability to deliver to bottom line. Good understanding of business systems.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.