Resident Liaison Officer in London

Equans is looking for an experienced Resident Liaison Officer to join our team in Haringey on a full-time, permanent basis. We offer a salary of up to £33,000 plus a company car. This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works.

We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, refurbishment, regeneration, or construction environments. As a Resident Liaison Officer, you'll act as the key link between residents, site teams, and project managers, helping to minimise disruption, manage expectations, and maintain positive relationships within the local community. A full UK driving licence is essential for this role.

About the Role

As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

• Build and maintain positive relationships with residents, ensuring they remain informed about planned works, project timelines, and progress updates.
• Act as the primary point of contact between residents, site teams, project managers, and client representatives.
• Coordinate access appointments and arrangements to support the successful delivery of works.
• Distribute resident communications, including notices, newsletters, and project updates.
• Respond to resident enquiries and concerns professionally, resolving issues promptly and escalating where required.
• Support resident meetings, consultation events, open days, and community engagement activities.
• Maintain accurate records of resident interactions, access arrangements, vulnerabilities, and any special requirements.
• Work closely with site managers and project teams to ensure residents' needs are understood and considered throughout delivery.
• Promote Equans' commitment to excellent customer service and community partnership.
• Ensure residents' homes are treated with care, respect, and professionalism during all works.

About You

• Proven experience working as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role.
• Previous experience within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
• Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• A compassionate, professional, and customer-focused approach.
• Good IT and administrative skills with experience maintaining accurate records and resident communications.
• The ability to work independently as well as collaboratively within a wider project team.
• A full UK driving licence.

What We Offer

• Competitive salary and benefits package.
• 24 days annual leave plus bank holidays.
• Pension scheme.
• Life assurance.
• Employee benefits platform, including retail discounts and wellbeing support.
• Ongoing training and professional development opportunities.
• Career progression within a growing and diverse organisation.

Why Equans?

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping to create sustainable communities and improve everyday lives. Our people are at the heart of everything we do, and our Resident Liaison Officers play a vital role in ensuring projects are delivered with care, professionalism, and a strong focus on customer satisfaction. Join Equans and help us make a positive impact in communities across the UK.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.