At a Glance
- Tasks: Support planning and customer service by managing interactions and scheduling appointments.
- Company: Join EQUANS, a global leader in energy services with a collaborative culture.
- Benefits: Enjoy competitive salary, 24 days leave, gym discounts, and professional development opportunities.
- Other info: Flexible work environment with excellent career growth potential.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Strong organisational skills and experience in customer service or planning.
The predicted salary is between 30000 - 40000 € per year.
EQUANS are recruiting for a Planner to be based in Leeds. This is a permanent full-time role working 40 hours per week. Competitive salary and benefits package offered.
General Overview
The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries.
Key Accountabilities
- Carry out various tasks to a high standard as instructed, including but not limited to:
- Confirming and booking appointments through the Equans IT system currently Castleton Maintain.
- Raising and updating support tickets to enable tracking and resolution of customer requests.
- Investigating and resolving customer complaints and closing out support tickets.
- Ensuring Customer Service Level Agreements have been met.
- Maintaining a database of customer information.
- Escalating and liaising with appropriate teams when necessary.
- Arranging follow on appointments for any jobs not completed on first visit.
- Closing jobs in the system as complete or cancelled as the day unfolds.
- Communicating with operatives / Engineers on site.
- Communicating written and verbal with MCC / Northwards.
- Dealing with various inboxes.
- Conducting Customer Satisfaction surveys.
- Working in any workstream as required.
- Performing any administration tasks to support the role.
Assist with the adherence to the Company quality standards including:
- Compliance with Equans procedures and processes.
- Maintain and care for all Equans property.
- Wear appropriate clothing / uniform.
- Ensure areas of work are left clean and tidy at the end of the day.
- Liaison with all stakeholders.
- Material co-ordination.
- Ensure accurate / timely completion of any relevant documentation.
- Oversee / assist in the training of new starters as required.
- Any other reasonable management request.
What can we offer you?
- Pension Scheme.
- 24 days annual leave (plus public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Skills and Abilities
- Excellent organisational skills.
- Ability to deliver high quality customer service.
- Ability to communicate professionally at all levels.
- Current and valid Full & Clean UK driving license.
- Professional attitude and approach to work.
- Ability to competently operate IT packages (e.g., MS Office).
Experience
- Experience of partnership arrangements.
- Experience of responsive repairs or service contacts.
- Understanding of local government and RSLs.
- Understanding of an appointment process.
- Previous planning experience.
Key Attributes
- Self-motivated.
- Enthusiastic.
- Flexible & adaptable.
- Good communicator.
- Ability to work both alone and as part of a team.
- Well presented.
- Reliable.
- Polite and courteous.
- Customer care focused.
- Professional attitude to work.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Planner in Leeds employer: Equans
EQUANS is an exceptional employer, offering a supportive work environment in Leeds where employees can thrive. With a competitive salary and comprehensive benefits package, including generous annual leave, professional development opportunities, and a focus on employee wellbeing, EQUANS fosters a culture of growth and collaboration. Join a team dedicated to making a positive impact in energy services while enjoying the unique advantages of working for a global leader in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current EQUANS employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching EQUANS and understanding their values and services. Tailor your answers to show how your skills align with their mission. Practice common interview questions and think of examples that highlight your organisational skills and customer service experience.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the Planner position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EQUANS team and ready to contribute to their mission.
We think you need these skills to ace Planner in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Planner role. We want to see how your background aligns with what we’re looking for, so don’t hold back!
Show Off Your Organisational Skills:Since this role is all about planning and organisation, give us examples of how you've successfully managed tasks or projects in the past. We love seeing those skills in action!
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We value good communication, so show us you can connect with people while maintaining a professional tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role at EQUANS. Familiarise yourself with the key accountabilities and skills required, such as customer service excellence and IT proficiency. This will help you tailor your responses to show how your experience aligns with their needs.
✨Prepare for Customer Scenarios
Since the role involves handling customer interactions and resolving complaints, think of examples from your past experiences where you've successfully managed similar situations. Be ready to discuss how you maintained high customer service standards and resolved issues effectively.
✨Showcase Your Organisational Skills
As a Planner, excellent organisational skills are crucial. Prepare to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple appointments and customer requests.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
