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- Tasks: Lead a dynamic Helpdesk team, ensuring top-notch customer service and performance.
- Company: Join Equans, a leading facilities management provider with a focus on sustainability.
- Benefits: Enjoy competitive salary, 24 days leave, gym discounts, and professional development opportunities.
- Why this job: Be part of a growing venture that values your growth and contributions.
- Qualifications: 2+ years in a Helpdesk role, leadership skills, and a passion for customer service.
- Other info: Diverse and inclusive workplace with strong support networks.
The predicted salary is between 36000 - 60000 £ per year.
Equans is looking for a Helpdesk Team Leader to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week across the weekend. On offer is a competitive salary and benefits package.
New opportunity with leading facilities management provider – Equans. We are recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional team.
At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience. We understand that such a dynamic environment demands not just commitment, but growth. That\’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you\’re just starting out or looking to take the next step, we\’re committed to helping you reach your full potential.
Please note before applying: the hours for this role are:
Friday – 09:00 – 17:00 (30 mins lunch)
Saturday – 07:00 – 19:00 (30 mins lunch)
Sunday – 07:00 – 19:00 (30 mins lunch)
Monday – 09:30 – 17:00 (30 mins lunch)
What will you deliver?
Coordinate the day-to-day tasks of the Business Support Centre Helpdesk, ensuring compliance with contractual KPI targets and SLAs.
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience.
Drive the team to take ownership of their tasks and areas of responsibility.
Identify and deliver training as required.
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes.
Produce and analyse daily/weekly reports to improve and maximise teams\’ performance.
First point of escalation for issues raised by BSC Co‐ordinators.
Ensure continuous development and understanding of Maximo/CAFM/system functionality and how to apply this within processes.
Performance manage the team including regular 1:1s to ensure issues are identified and resolved quickly.
Day‐to‐day supervision of the Business Support Coordinators, including conduct, performance, time‐keeping, attendance and capability. Take the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the BSC Manager and HR.
Assist BSC Manager with management and production of staff rota ensuring coverage for holiday, sick absence etc.
Fully support the BSC Manager by establishing and maintaining an organised, structured, and well‐managed working environment.
Work with the BSC Manager to develop and maintain the skills and enthusiasm of all Business Support Coordinators.
Point of escalation within BSC.
Drive up customer perception and satisfaction.
Assist in producing performance reports for senior management, which may include but not be limited to reports on staff performance, service development etc.
Work in conjunction with the other teams within the Business Support Centre and wider teams to ensure a seamless end‐to‐end service.
Support with mobilisations and training and induction of new starters.
Work in partnership with the other BSC Team Leaders to support best practice.
Any other duties as required by the BSC Manager.
What can we offer you?
24 days annual leave (plus public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.
Who are you?
Minimum 2 years\’ experience in a Helpdesk environment (preferably FM).
Previous experience as a team leader preferable.
Commercially astute, used to a contract operating environment with SLAs and KPIs.
Enthusiasm to be a leader in a growing and customer focused environment.
Demonstrate good leadership skills or potential with excellent communications and organisational abilities.
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment.
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes.
Excellent communicator and able to influence effectively at all levels.
Knowledge of processes, protocols and procedures, personnel management and personnel policy.
Knowledge of reporting techniques.
Demonstrated skills in employee supervision.
Ability to lead change and innovation.
Interpersonal skills to effectively motivate others.
Organisational and customer service skills to effectively manage multiple priorities.
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
Ability to quickly evaluate issues and identify resolution.
Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‐edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of €19.2 billion in 2024. Equans is a subsidiary of the Bouygues group.
What\’s next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we\’re committed to delivering a culture where everyone\’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, so should you join Equans you\’ll find a welcoming and open workplace where you\’re supported and encouraged to be your true self at work.
You\’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team manages this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not directly to Equans Managers.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Information Technology
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Helpdesk Team Leader - Weekends employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader - Weekends
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Team Leader role. You never know who might have the inside scoop on opportunities at Equans!
✨Tip Number 2
Prepare for the interview by researching Equans and its values. Understand their commitment to customer service and team development. This will help you showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and team management. Think of examples from your past that demonstrate your ability to motivate a team and exceed customer expectations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team at Equans.
We think you need these skills to ace Helpdesk Team Leader - Weekends
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Team Leader role. Highlight your relevant experience in a helpdesk environment and any leadership skills you possess. We want to see how you can bring your unique flair to our team!
Show Your Enthusiasm: Let your passion shine through in your application! We’re looking for motivated and enthusiastic individuals who are excited about joining our growing venture. Share why you’re keen on this role and what makes you a great fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to track your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need right there to make your application stand out.
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Team Leader role. Familiarise yourself with the key responsibilities, such as managing a team and ensuring compliance with KPIs and SLAs. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Equans values strong leadership, so be ready to discuss your approach to coaching and developing others.
✨Understand the Company Culture
Research Equans and its commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive work environment and support the company's values. Showing that you align with their culture can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training programmes or how they measure team performance. It shows you're genuinely interested in the role and eager to learn more about how you can fit into their growing team.
