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- Tasks: Provide top-notch helpdesk support at West Middlesex University Hospital during night shifts.
- Company: Join EQUANS, a global leader in energy services with a commitment to sustainability.
- Benefits: Enjoy generous holidays, a share scheme, and paid volunteering days.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Customer service experience and good IT skills are essential.
- Other info: Work in a supportive environment that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Overview
EQUANS Isleworth, England, United Kingdom
We are seeking a full-time Helpdesk Operator (Nights) to join our Facilities Management team at West Middlesex University Hospital in Isleworth. This is a permanent night position working 40 hours per week from 21:00 to 05:00, Monday to Friday.
Responsibilities
- Provide a professional helpdesk service to the Hospital and Equans E&S contracts.
- Receive calls in hours and out of hours in a professional manner.
- Support the planned maintenance programme by printing off job dockets and returning to the system when complete.
- Provide a professional approach towards customers and their needs.
- Provide administration support to the department.
- Work nights 21:00 to 05:00, with a one-hour paid break.
The person
- Experience of providing excellent customer service, ideally on a helpdesk.
- Excellent communication skills, both oral and written.
- Ability to work as part of a team and autonomously.
- Good IT skills (Microsoft Office and management systems).
- Well organised and able to prioritise workload.
- Ability to multi-task in a busy work environment.
- Knowledge of a CAFM system (Maximo) desirable.
Benefits
- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
About EQUANS
EQUANS is a world leader in energy services with nearly 100,000 employees in more than 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides technical, FM, regeneration and energy services, with specialist capabilities in smart buildings, green mobility, district & embedded energy, and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees help businesses, public sector organisations and government embrace the energy transition towards net zero, as well as the digital and industrial transitions that redefine how we move, work and live. EQUANS is a Bouygues group company.
What’s next?
If this role is of interest, please click to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.
We are committed to delivering a culture where everyone’s voice is heard and supported. Diversity and inclusion are core to what we do. You’ll find a welcoming and open workplace with opportunities to engage with employee networks.
For this role, you must have evidence of the right to work in the UK. A relocation package is not offered. Some roles may require a Disclosure check as noted in the role requirements. Agency involvement is not required; all enquiries should come to the resourcing team.
Seniorities and Employment
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
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Helpdesk Operator - NIGHTS employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator - NIGHTS
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EQUANS and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Helpdesk Operator and be ready to share specific examples.
✨Tip Number 3
Dress the part! Even though it's a night shift, looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent EQUANS well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Helpdesk Operator - NIGHTS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Operator role. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you can track your progress along the way – how cool is that?
How to prepare for a job interview at Equans
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Operator and the specific responsibilities mentioned in the job description. Familiarise yourself with customer service principles and any relevant IT skills, especially if you have experience with CAFM systems like Maximo.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to communicate effectively both orally and in writing.
✨Demonstrate Team Spirit
This position requires working as part of a team, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, highlighting your ability to work autonomously as well.
✨Prepare for Night Shift Questions
As this is a night position, be prepared to discuss your availability and how you plan to manage working during those hours. Think about how you’ll maintain productivity and balance your personal life while working nights, and be ready to share your strategies.
