Helpdesk Operator

Overview

Equans is looking for a Helpdesk Operator to join our team based at West Middlesex University Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

Reporting to the Help Desk Supervisor, you will provide an on site effective and professional service desk facility to West Middlesex University Hospital, its stakeholders and other Bouygues E&S contracts.

What will you deliver?

• Receiving calls, logging on the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
• Support the planned maintenance programme by printing off job dockets and returning to the system when complete.
• Provide administrative support to the department including dealing with telephone, written and personal enquiries.
• Provide reception support, being first point of contact for enquiries.
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Provide weekend and UK National holiday cover for Service Desk.
• Assist the Service Desk Supervisor in delivering high quality service provision to internal and external contractors.
• Play a full and active role in the continued development of the team through tool box talks, attendance at team meetings and provision of regular feedback to Service Desk Supervisor / Operations Manager.
• Where necessary, assist the Service Desk Supervisor with shift cover for annual leave and sickness. This may include night shifts as agreed by your Supervisor.
• Assist with car parking issues, answering intercom and issuing car park documentation.
• Comply with the Company’s Policies, Management Plans and Procedures.
• Fulfil Health & Safety responsibilities by adhering to the requirements of the Company\’s Health & Safety Policy and Health & Safety Management Plans.
• Support the company\’s Quality Policy statement and actively participate in the achievement of company and personal quality objectives.
• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Estates Department / Service Desk.
• Comply with the Company training requirements.

What can we offer you?

• Generous holiday allowance.
• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

Who are you?

• Previous experience on a Helpdesk would be advantageous.
• Previous experience within Administration is a must.
• Good communicator, both oral & written.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers\\\’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What\\\’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.