Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage helpdesk calls, log issues, and ensure timely resolution.
- Company: Join EQUANS, a leader in sustainable facilities management.
- Benefits: Enjoy 24 days leave, discounts, gym memberships, and more.
- Why this job: Be part of a dynamic team making a real impact on service delivery.
- Qualifications: Experience in helpdesk roles and strong customer service skills required.
- Other info: Flexible part-time hours with opportunities for professional growth.
The predicted salary is between 10926 - 10926 £ per year.
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 17 hours over the weekend. On offer is a salary of £10,.24 per annum and benefits package.
New opportunity with leading Facilities Management provider Equans.
Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.
At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock24/7, days a yearmeeting the ever-evolving needs of our clients with dedication and resilience.
We understand that such a dynamic environment demands not just commitment, but growth. Thats why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you\’re just starting out or looking to take the next step, we\’re committed to helping you reach your full potential.
Please note before applying – This role will be working Saturday & Sunday – 8am to 5pm
What will you deliver?
What can we offer you?
On offer is a competitive salary and benefit package, which includes;
Who are you?
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15, employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90, employees working on 5 continents and a turnover of 19.2 billion euros in . Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core valuesAccountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers\’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What\’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work.
Youll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
Helpdesk Coordinator - Weekends employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - Weekends
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Helpdesk Coordinator role, especially your customer service skills and ability to work under pressure.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and teamwork abilities. Equans values collaboration, so share examples of how you've worked well with others in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator - Weekends
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Coordinator role. Highlight your relevant experience, especially in FM Helpdesk and working with SLAs, to show us you’re the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about helping customers, don’t forget to showcase your customer service skills. Share examples of how you've gone above and beyond to assist clients in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that’s easy to read, so avoid fluff and focus on what makes you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the responsibilities like call logging, dispatching resources, and working to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to maintain high standards in a fast-paced environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this job, especially when it comes to logging calls and issuing reports. Be ready to share instances where your meticulous nature helped prevent errors or improved processes. This will reassure the interviewers that you can handle the accuracy required in this role.
✨Prepare Questions About the Company Culture
Equans values teamwork and respect, so asking questions about their company culture can show that you align with their values. Inquire about how they support employee development or what initiatives they have for team collaboration. This not only shows your interest but also helps you gauge if it's the right fit for you.
