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- Tasks: Join us as a Helpdesk Adviser, managing maintenance requests and supporting engineers.
- Company: EQUANS is a global leader in energy services, committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, 24 days leave, gym discounts, and a supportive work culture.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a greener future.
- Qualifications: 3 GCSEs at grade C or above, customer service experience, and strong communication skills required.
- Other info: Diversity and inclusion are key; join our vibrant employee networks for support and growth.
The predicted salary is between 24000 - 36000 £ per year.
Equans are recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke-on-Trent on a 12 month fixed-term contract. This is a permanent, full-time role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, to include a 30 minute unpaid break. On offer is a competitive salary and benefits package.
General Overview
The Helpdesk Adviser is expected to deliver excellent administration skills. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system.
This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLAs and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.
The Helpdesk Co-ordinator requires a combination of technical skills, customer service abilities, and operational efficiency.
What will you deliver?
What can we offer you?
On offer is a competitive salary and benefits package, which includes;
Who are we looking for?
Who are we?
EQUANSis a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What\’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work.
Youll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us and EQUANS has a Policy on the Recruitment of Ex-Offenders, a copy can be provided on request.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
Helpdesk Adviser - 12 month FTC employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Adviser - 12 month FTC
✨Tip Number 1
Familiarise yourself with the CAFM system mentioned in the job description. If you have access to any online tutorials or training resources, take some time to learn how to navigate and use it effectively. This will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication abilities. Consider role-playing scenarios with a friend or family member to practice responding to various customer inquiries and issues.
✨Tip Number 3
Research EQUANS and their values, especially their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs during any interviews, as cultural fit is often just as important as skills.
✨Tip Number 4
Network with current or former employees of EQUANS if possible. Use platforms like LinkedIn to connect and ask about their experiences. This can provide valuable insights and potentially give you an edge in your application process.
We think you need these skills to ace Helpdesk Adviser - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Helpdesk Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service roles or technical support experience you have. Use specific examples to demonstrate your problem-solving abilities and familiarity with helpdesk software or CAFM systems.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EQUANS and how you can contribute to their team, focusing on your communication skills and ability to work independently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Helpdesk Adviser role.
How to prepare for a job interview at Equans
✨Know the Helpdesk Software
Familiarise yourself with the helpdesk software that EQUANS uses. Being able to discuss your experience or knowledge of similar systems will show that you are prepared and understand the technical aspects of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and resolved issues efficiently, as this is crucial for a Helpdesk Adviser.
✨Understand Maintenance Procedures
Brush up on your knowledge of building systems and maintenance procedures. Being able to discuss relevant regulations and how they apply to the role will demonstrate your readiness to take on the responsibilities.
✨Show Initiative and Team Spirit
Be ready to discuss times when you worked independently as well as collaboratively in a team. EQUANS values self-motivated individuals who can also contribute positively to a team environment.
