At a Glance
- Tasks: Manage and organise maintenance requests, ensuring timely completion and excellent customer service.
- Company: Equans, a leader in energy services with a focus on teamwork and innovation.
- Benefits: Competitive salary, 24 days leave, gym discounts, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for personal growth and learning.
- Why this job: Join a dynamic team and make a real difference in facilities management.
- Qualifications: 3 GCSEs at grade C or above and relevant customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Equans are recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke-on-Trent on a 12 month fixed-term contract. This is a permanent, full-time role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, to include a 30 minute unpaid break. On offer is a competitive salary and benefits package.
General Overview
The Helpdesk Adviser is expected to deliver excellent administration skills. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system. This will include planning and dispatching of maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.
What will you deliver?
- Strong command of the helpdesk software used to manage and track service requests.
- Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
- Understanding of building systems, maintenance procedures, and relevant regulations.
What can we offer you?
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Who are we looking for?
- 3 GCSEs at grade C or above or equivalent
- Relevant customer service experience
- Good written and verbal communication skills
- Self-motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast-paced environment
- Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
- Essential to be able to pass and maintain BPSS clearance
- Desirable to have working knowledge of a CAFM system
Equal Opportunity Statement
Equans is a world leader in energy services and we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
Helpdesk Adviser - 12 month FTC employer: Equans
Equans is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a competitive salary and a comprehensive benefits package, including generous annual leave and access to training opportunities, employees in Stoke-on-Trent can thrive in a dynamic environment while contributing to meaningful facilities management projects.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Adviser - 12 month FTC
✨Tip Number 1
Get to know the company! Research Equans and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with CAFM systems or relevant software, be ready to discuss specific examples of how you've used them effectively in past roles. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Helpdesk Adviser - 12 month FTC
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your administration skills and any relevant experience in customer service. We want to see how you can bring your unique talents to the Helpdesk Adviser role!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Equans
✨Know Your CAFM System
Make sure you understand the basics of the CAFM system mentioned in the job description. Familiarise yourself with how it works and be ready to discuss any relevant experience you have with similar software. This will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully analysed and resolved technical issues in the past. Think about specific situations where your troubleshooting skills made a difference, especially in a customer service context. This will highlight your ability to handle challenges effectively.
✨Show Off Your Communication Skills
Since the role requires strong written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview. This not only shows your interest but also gives you a chance to demonstrate your communication prowess.
✨Emphasise Your Team Spirit and Initiative
Be ready to discuss how you work well in a team but can also take the initiative when needed. Share examples of times when you contributed positively to a team project or took charge of a task independently. This balance is key for the Helpdesk Adviser role.
