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- Tasks: Provide top-notch support at our 24-hour Helpdesk for Broomfield Hospital.
- Company: Join Equans, a leader in delivering exceptional customer care.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Flexible shift patterns with great work-life balance.
- Why this job: Be part of a dynamic team making a real difference in healthcare.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Equans is looking for a Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
You will support the Helpdesk in providing an effective, flexible 24 hour Helpdesk Service to Broomfield Hospital capable of coping with varying demands whilst providing a high level of customer care. You will work a rotating shift pattern of 12 hour shifts, 3 on and 3 off, including Saturdays and Sundays.
Helpdesk Administrator - Shifts employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator - Shifts
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equans on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Helpdesk Administrator.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and helpdesk scenarios. We can even role-play with a friend to boost our confidence and nail those tricky situations!
✨Tip Number 3
Show off your flexibility! Since this role involves rotating shifts, let’s highlight our adaptability and willingness to work weekends. It’s all about proving we’re ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace Helpdesk Administrator - Shifts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight any relevant experience you have in customer service or helpdesk support, and don’t forget to mention your ability to work flexible hours!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Broomfield Hospital. Share specific examples of how you've provided excellent customer care in the past.
Showcase Your Communication Skills: As a Helpdesk Administrator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the specific responsibilities and the shift patterns involved. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Care Skills
Since this role involves providing high levels of customer care, prepare examples from your past experiences where you've successfully handled customer queries or issues. Highlight your communication skills and ability to remain calm under pressure.
✨Be Ready for Shift Work Questions
Given the rotating shift pattern, be prepared to discuss your flexibility and willingness to work 12-hour shifts, including weekends. It’s a good idea to have a plan in mind for how you’ll manage your time and energy during these shifts.
✨Research Equans and Broomfield Hospital
Take some time to learn about Equans and their values, as well as Broomfield Hospital's mission. This knowledge will not only impress your interviewers but also help you align your answers with the company culture and expectations.