At a Glance
- Tasks: Manage helpdesk operations and maintain strong relationships with stakeholders.
- Company: Join Equans, a leader in sustainable facilities management and energy services.
- Benefits: Enjoy 24 days annual leave, gym discounts, and employee assistance programmes.
- Other info: Flexible working arrangements and a commitment to inclusion and diversity.
- Why this job: Be part of a diverse team making a real impact in the community.
- Qualifications: Experience in customer service and familiarity with CAFM systems preferred.
The predicted salary is between 20790 - 25410 £ per year.
Equans is looking for a Facilities Helpdesk Operative to join our team at Southern Water in Otterbourne, Hampshire (near Winchester) on a permanent basis.
This is a full time role working 40 hours per week from Monday to Friday, 08:00 to 17:00 with a one hour unpaid break.
PLEASE NOTE THIS ROLE INVOLVES FULL-TIME WORKING ON SITE.
What will you deliver?
- Develop and maintain business relationships with internal and external stakeholders.
- Raise reactive tasks within Planon, asking the agreed question set if received via phone
- Raise PO's for adhoc reactive works i. e. security requests
- Bulk administrative completions for reactive engineer tasks
- Ensure there are zero unlogged tasks within the inbox at the end of each working day
- Respond to all client queries in a timely and informed fashion, particularly promises to call back
- Forward tasks to correct Regional Inbox
- Log Amber Alerts, Red Alerts and Hazards under specific P8 category
- Administratively closes and archives Ground Control PPM's each day, ensuring there are zero incomplete at the end of each business da
- Log Defect & Remedial actions for Legionella Testing weekly
What can we offer you?
- 24 days annual leave(+ public holidays)
- Life Cover equivalent to 1.5 timesannual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Previous experience in a similar role, preferably within an FM environment, but not essential
- Excellent communication and customer service skills
- Prior experience of CAFM systems essential, preferably Planon
- Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
- Demonstrate good team working ability
- Ability to work in a focused manner with the ability to prioritise workload and requests
- Keen awareness of customer focus and brand image
- Health and safety awareness
- Good communicator with strong inter-personal skills
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services.
Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024.
Equans is a subsidiary of the Bouygues group.
What's next?
At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.
Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.
Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day.
Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.
For this role, you must have evidence of the right to work in the UK.
Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements.
A criminal record will not necessarily be a barrier to obtaining a position with us.
As part of our recruitment process, EQUANS uses Staff Vetting, our trusted third-party provider, to support the completion of employee background checks.
Staff Vetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
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Facilities Helpdesk Operative employer: Equans
Equans is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Strategic IT Solution Architect to thrive. With a strong focus on employee growth and development, you will have access to continuous learning opportunities and the chance to work on impactful projects that drive enterprise transformation. Located in the UK, Equans offers a supportive environment where your contributions are valued, and you can make a meaningful difference in delivering secure and scalable technology solutions.
