At a Glance
- Tasks: Manage helpdesk operations and coordinate maintenance tasks with engineers.
- Company: Join EQUANS, a leader in facilities management.
- Benefits: Enjoy 24 days annual leave, pension scheme, and employee discounts.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a difference in facilities management.
- Qualifications: Strong administration skills and experience with helpdesk software.
The predicted salary is between 25000 - 32000 € per year.
EQUANS is seeking a Helpdesk Adviser for their HMCTS facilities management contract in Stoke-on-Trent. This is a full-time position on a 12-month fixed-term contract, working 40 hours per week. The role requires excellent administration skills to manage planned maintenance, direct communications with engineers/sub-contractors, and support various tasks with helpdesk software.
Benefits include:
- Pension scheme
- 24 days of annual leave
- Life cover
- Employee discounts
Facilities Helpdesk & Dispatch Coordinator employer: Equans
EQUANS is an exceptional employer that values its employees by offering a supportive work culture and numerous benefits, including a generous pension scheme and 24 days of annual leave. Located in Stoke-on-Trent, this role provides opportunities for professional growth within the facilities management sector, ensuring that you can develop your skills while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk & Dispatch Coordinator
✨Tip Number 1
Get familiar with the helpdesk software before your interview. We recommend checking out tutorials or guides online to show you’re proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills! Since you'll be liaising with engineers and sub-contractors, practice clear and concise ways to convey information. We can help you with resources to improve this.
✨Tip Number 3
Network with current employees or others in the facilities management field. We suggest reaching out on LinkedIn to gather insights about the role and company culture, which can give you an edge in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you along the way.
We think you need these skills to ace Facilities Helpdesk & Dispatch Coordinator
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your excellent administration skills in your application. We want to see how you can manage tasks efficiently, especially when it comes to planned maintenance and communication with engineers.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Helpdesk Adviser role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Equans
✨Know Your Stuff
Familiarise yourself with the facilities management sector, especially how helpdesk operations work. Understand the specific software mentioned in the job description and be ready to discuss your experience with similar systems.
✨Showcase Your Admin Skills
Prepare examples that highlight your excellent administration skills. Think of times when you successfully managed multiple tasks or streamlined processes, as this will resonate well with what EQUANS is looking for.
✨Communication is Key
Since the role involves direct communication with engineers and sub-contractors, practice articulating your thoughts clearly. You might even want to role-play common scenarios to demonstrate your ability to handle various communications effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the helpdesk software they use, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
