At a Glance
- Tasks: Coordinate engineer appointments and optimise daily work routes for maximum efficiency.
- Company: Join a dynamic team in Belfast with a focus on customer care.
- Benefits: Competitive pay, potential for permanent role, and overtime opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by ensuring client satisfaction and operational success.
- Qualifications: Experience in administration or scheduling, strong organisational skills, and excellent communication.
The predicted salary is between 24000 - 30000 £ per year.
- Customer Care Advisor. Planner (Administrator)
- Contract -
- Untill 31st December 2026 (Potential for extension or temp to perm)
- Location -
- Belfast, BT15 3HN Working hours - 7.5 hours a day (possibility to do overtime on Saturday)
Key Responsibilities
- Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
- Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
- Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
- Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
- Process work order variations and arrange follow-up appointments where additional work is required.
- Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly.
- Process invoices, job completion records and customer satisfaction surveys in line with company procedures.
- Support the onboarding and training of new employees on scheduling systems and company processes.
- Ensure compliance with company policies, quality standards, health & safety procedures and operational processes.
- Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests.
- Previous experience in an administrative, scheduling, planning or coordinator role.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Strong communication skills with confidence handling telephone and email enquiries.
- Experience scheduling appointments, allocating work or coordinating field-based teams.
- Good knowledge of Microsoft Office, particularly Excel, Word and Outlook.
- High level of accuracy with data entry, record keeping and administration.
- Ability to work in a fast-paced environment while meeting strict deadlines and KPIs.
- Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workloads.
- Professional and customer-focused approach when dealing with clients, tenants and stakeholders.
- Ability to work independently as well as collaboratively within a team while maintaining attention to detail.
- #J-18808-Ljbffr
Customer Care Advisor/ Planner (Administrator) employer: Equans
EQUANS is an excellent employer, offering a supportive work culture in the heart of Westminster where you can thrive as a Fabric & Carpentry Maintenance Technician. With generous benefits such as 24 days of annual leave, life cover, and opportunities for career development, we prioritise employee growth and satisfaction, making it a rewarding place to build your career.
We think you need these skills to ace Customer Care Advisor/ Planner (Administrator)
Scheduling and Coordination
Organisational Skills
Time Management
Communication Skills
Microsoft Office (Excel, Word, Outlook)
Data Entry Accuracy
Problem-Solving Skills
